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“Confused boarding and delayed”
Review of Air France


Reviewed 2 weeks ago

Delayed by an hour departing and arrive 30 minutes late. Confusion on boarding as we all walked back up the gangway as wrong plane, only to discover it was the right plane!!!
Staff were good along with a basic snack and drinks service

Date of travel: November 2018
Thank N8699PYpeterw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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111 - 115 of 23,238 reviews

Reviewed 2 weeks ago

After spending hours looking for budget flights to fit in with our travel arrangements we eventually gave up and decided to look at a scheduled flight which we realised would be more costly. Well what a pleasent surprise, not only did our fight work out cheaper, we had an in flight snack, no restriction on luggage and more importantly lots more flights to choose from. Need I say our next flight to the UK will be Air France. We also found booking with the airline direct online was considerably cheaper than various other search engines.

Date of travel: November 2018
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    • Customer service (e.g. attitude, care, helpfulness)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Good flight with a snack and drinks served. Comfortable ontime 2 hourflight which was good as I only had a 50 minute transfer including terminal change. Friendly and helpful staff

Date of travel: November 2018
Thank N8699PYpeterw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Short transfer so boarded last minute but flight departed and arrive on time. Flight was not full and normal paid for snacks. Stewardess was rude to everyone including Air France ground staff

Date of travel: November 2018
Thank N8699PYpeterw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Delayed on take-off from Barcelona is understandable, but the incompetence and unhelpfulness of the staff in Paris - Charle De Gaulle (CDG) is hard to fathom.
We were initially sent to the wrong gate for our connecting flight, then had to go through security again. As we had arrived late our connecting flight (also Air France) had left and there was no-one at the Gate to assist us. (We had spoken to multiple Air France personnel but it seems that no-one had called the Gate to tell them our flight had been delayed and we were on our way.)
It took us an hour to speak to some-one at a customer service desk (she was very nice once we got to her) and there were no more direct flights that day.
We took a connecting flight via Heathrow and got home 7 hours later than scheduled, but that was not the end of the story.
Even though we had to pay for our bags a second time, they did not arrive at our destination. In fact it turned out they had never left CDG, but we filed a "missing baggage" claim and were told to expect them the next day.
The following day we arrived at our local airport and were told that the bags had NOT been put on the plane in CDG, but they would be sent on the next day.
A little warier, we called the airport the next day and were told that once again our baggage had NOT been put on the plane in CDG and it was expected to arrive the following day.
Finally, 3 days after our arrival home, we got our luggage, quite dirty and battered.
All in all the worst flight experience I have ever had, and would NEVER fly with this Airline again.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rfarrell2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC