I departed from Osaka Kansai on May 26, to Paris and then a connecting flight with final destination Rome.

I chose to travel with Air FRANCE because it was the "cheapest" and the "shortest" route.
I would recommend flying with them as the trip was ok, but there are many things to improve!

ENTERTAINMENT: Duration of the first flight is 15 hours (due to war the plane does not fly over Russia). Although I was worried for this very long trip, time passed quickly aboard. Honestly, I didn't watch any movies, but I peeked at the selection and it was very large and there were films that came out recently or great classics like Harry Potter. Super positive note: THE WI-FI! It's free for everyone just to send light messages (no audio, no photos) but if you pay you can get it faster!

SEATS: The seats were very uncomfortable for me, and I'm pretty sure my seat was broken as it reclined back by itself.

CLEANING: BAD. As soon as I got to my seat, it was all dirty, full of crumbs all over the seat and food stains on the table, near the window etc. Even the pillows and blankets bags were open ... Unfortunately I don't think it was an oversight because it was the same on my second flight from Paris to Rome, there was a coffee stain on the table ... In times of covid this is very serious for me.

As for the online CUSTOMER SERVICE, it is a bit disappointing. The Air France site is difficult to handle. I wanted to change my flight, I did all the steps and then it gave me ERROR, and when I returned to the original booking page they canceled the seats I had purchased in advance ... luckily I contacted the company via messenger and they put everything back to normal!! In the end I discovered that to change the flight you have to call a number. But be prepared, if you call the number from Japan you will have to wait 30/40 minutes !!

A particular appreciation for the female flight attendant with blond / gray hair on the flight from Osaka, and a male flight attendant on the flight to Rome. Both very kind and helpful👏

Honestly the worst customer service I’ve ever seen. Our flight was delayed by 4 hours, our luggage was lost and the customer service team was ZERO help.

Every time tried calling waiting time on hold is greater than 1 hour (and as much as 2)
Need assistance changing ticket. Must have heard "all of our agents still busy, thank you for holding".

If this is the level of service provided with La Premiere and Flying Blue membership; I likely should cancel ticket and re-book on another airline.

It is as if their airport counter/desk employee training manual is based on prison management practices of the 1800s. What happens at terminals, gates, and desk counters between their employees and the unfortunate human lives that are abused by their conduct is a crime against humanity. I would not fly on Air France Psychopaths again if you paid me five times the cost of the ticket to do so.

After bungles and delays from 2 Norwegian airlines, i was stranded in Oslo due to missing my 3 following flights (Oslo-Paris/Paris-Mauritius/Mauritius/Reunion Island).
The companies, refusing to hold to their responsibilities, i had to pay for my own taxis (x2) and hotel while friends of mine had to contact Air France.
The company, with all due respect, didn't hesitate to book me on 2 flights (Oslo-Paris/Paris-Reunion Island) for the day after. They're not perfect but some employees try their best. I was extremely lucky..
I'll always be grateful to them and will probably favor them in the foreseeable future. Bless them!!