Air France

….This is our first flight with this airline company and yet having said that we had four flights in one month. Cape Town to Paris, Paris to Nuremberg, Nuremberg to Paris and Paris to Cape Town. The 747
aircraft’s that they use for international flights are very nice even the E-jets 170 & 190 that are used on domestic flights are very comfortable. We had a late night flight to Paris and were surprised that they served us a full on dinner after 00:30 and the bonus was the glass of champagne 🥂. The last time we flew international-lii was in 2019 and it seems as if things had changed back in the day they handed out a menu-card so you could have a glimpse of what you are going to be served but now it seems its just plain and simple. A chicken with rice or a vegetable pasta and all that normal-lii goes with it like a bread roll, yoghurt etc, etc. Coffee ☕️ or tea after dinner. The cabin crew was attentive and pleasant going about doing their job with vive! The movie list is not to shabby but for me the Flight ✈️ Plan is much more interesting just to know and see where and over which countries they fly to get us safely to our destination. There is FREE WiFi onboard to use for Texting but if you wanted to stream or do something else you had to purchase. On the domestic flights which is not more than one and a half hours they serve you a drink and some biscuits 🍪 or a creamy-cucumber sandwich 🥪. We were thorough-lii satisfied with what we encountered and experienced flying AIR FRANCH …,

Asked for a door to door service as i have a child but the service is from downstairs. I have to get down my own luggages. I asked for a refund after slightly more than 24hrs, but impossible to cancel.
I had to contact the service myself to get access to it. The lady at the other end of the line found it normal that i have to call everywhere to get access to a service which is supposed to reduce your stress. She told me that it’s just some calls and everything we have to manage in life.
I find myself spending few hours to look for phone numbers n send mails.Asked for a door to door service as i have a child but the service is from downstairs. I have to get down my own luggages. I asked for a refund after slightly more than 24hrs, but impossible to cancel.
I had to contact the service myself to get access to it. The lady at the other end of the line found it normal that i have to call everywhere to get access to a service which is supposed to reduce your stress. She told me that it’s just some calls and everything we have to manage in life.
I find myself spending few hours to look for phone numbers n send mails.

The worst airline ever! Our flight back to Dublin were delayed and when we finally arrived there our suitcases were broken and one of them was opened. We sent an email asking for a refund for the suitcases and compensation for the delay that was over 3 hours and they keep trying to get away with that to don't pay us back.
Plus the food and the customer service were absolutely disgusting!

This was the first time we flew with Air France. We had flown Jetstar from Brisbane to Osaka to spend some time with our son and his family in Japan before flying to Dublin to visit relatives in Ireland. Air France seemed the best option as it was a direct flight Osaka to Paris and short layover at CDG. Flight AF0291 (10/6) Osaka to CDG Paris was over 14 hour flight and we were transiting through CDG to Dublin. For many hours between meals the crew offered snacks sandwiches, drinks etc. We were at the back of the plane and there was a constant flow of people up and down so very difficult to get some rest or sleep for many hours. There were also others crowded around the galley standing eating or drinking sometimes blocking the aisle to the toilet. As we were landing in Paris the plane bounced to on side of the runway and then the other (as if the approach seemed to be too fast) jolting people in there seats. There was no announcement or concern shown to see if everyone was alright. A sign of things to come on our travels as my next review shows how poor AF customer service really is.

Poor service!!!
How can normative allows companies to charge “premium economy” tariffs that includes NO checked baggage?? Even in long distance flights. Premium economy is already a much more expensive tariff for customers. There should be a minimum service required for every tariff, and customers have no other choice.