We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Check the flight before you book”
Review of Air India


Reviewed 18 October 2017

We had an awesome Air India flight from COK -DEL, with all the positives, excellent food, and clean toilets. We expected the same on our return journey. Everything was excellent till we boarded the flight. On boarding, it seemed we were travelling by a transport bus, untidy and broken seats, stinky toilets, stuffy and suffocative state inside the flight. The food served was even more terrible. Most of the passengers were uncomfortable with the journey.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank VivekVaidyanathanPGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,828)
Traveller rating
Traveller type
Time of year
Language
  • More languages

72 - 76 of 2,828 reviews

Reviewed 18 October 2017

We had earlier flown Paris to Delhi on Air India Business with a 3 hour lounge transit in Delhi before joining this flight to Sydney. The flight from Paris proved to be superior to this flight onto Sydney.
Upon boarding there were signs we were on an older 787 aircraft showing some signs of wear in the cabin interiors. Seats are fully flat beds but best for those under 6ft (183cm) in the length department. Duvets distributed were best used under you to soften the firm bed and a separate blanket was ample to cover you. Amenities included sockettes, slippers, eyeshades and nicely packaged amenities kit with moisturiser, eau de toilette, lip balm, hand sanitiser, soap, mirror, toothbrush/paste. Bottled water had been in our seats on the previous sector but not this time and not distributed - given on request only. Sleeper suits not distributed on this 12 hour plus day/night sector but given on request only.
We started with lunch ex DEL with choice of 4 mains from a lunch menu, then a set dinner about 4 hours later (Indian inspired). NOTHING ELSE was offered for the rest of the flight and we left the flight at 0715hrs famished in SYD. Cannot understand why a breakfast was not offered or served into Sydney although breakfast had been mentioned by a crewmember at start of flight. Can't help wondering if it was a crew decision as cabin service appeared to tail off as the flight ensued.
Noise from the galley forward of the cabin was quite high throughout flight - voices and equipment. We were in 2DF second row middle and ear plugs might be a useful addition to amenities kit.
Would we fly Air India Business again - at the price point we paid would probably consider it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

I have to say that has been the worst experience with an airline of my life.

First of all before book the flight I send an email to the contact in spain asking how does checking a bike cost. No one answer my question.

When we were checking in in Madrid they told us that we have to pay 100€ per bike, I want to let you know how many cost it.

But the worst problem were when we were checking in in Kathmandu.

We were 4 people with 4 bikes. They told us that we have to pay 150€ per bike (in Madrid we pay 100€)....and for our surprise!!Air India doesn't let us pay with CREDIT CARD!!!The ATM in kathmandu doesn't work....while we were looking for an ATM they told us that they were going to close the checking in desk.

Finally they facture the 4 bikes. And they tell us that we will pay in our transfer in delhi airport. I don't understand why they didn't give us that option when we wanted to pay with credit card.

We could flight because our 4 luggage already were checking in. And was easy for them to checking in us that look for our luggage and give it back to us (the flight can no take off if there is a luggage without the one who check it).

When we arrive to delhi the staff of air india was waiting us to pay the 700€ ( they told us that we have to pay more because 2 of the bikes boxed were more than 25kg). So we pay for 2 bikes 300€ and the other 2 bikes 400€. When in Madrid we pay 400€ for the same 4 bikes). I don't understand why they tell us 600€ and then 700€.

The staff ot air india was waiting us to pay. We were prepared to pay with CREDIT CARD. and we were surprise because they told us that they have to go to the other side of the airport to use our card...and that we couldn't go with the assistsnt.

They told us that they will phone us to tell them the SECRECT PIN of the card in the moment they were with the dataphone.

I still can't believe this!!was increredible..I am so indignant. We were waitint more the 1 hour without my CREDIT CARD.

We have to cancelled out credit card after pay the 700€....we were afraid thst they can use it.

There is no a policy about special equipment in the air india website, no cost, no kg, etc..

Morever the plane was very old and dirty. The USB conectors were broken. And food was very basic and without options to choose.

Try to avoid thid airline. I can't understand how can be a member of star alliance group.

Hoping my opinion helps someone not to have the problem we had.

Wish some of the staff of air india keep in touch we me to present their apologies for all this situacions they create.







    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank Kiko-cannondsle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

If it were not for the terrible 02:45 departure this segment of flights would border on 4-5 Stars. I took advantage of the small room or cell at the AI Lounge to nap and prepare for this Red Eye flight. The Check in was efficient and kudos for letting us board a few minutes early as we were all just wanting to hit the button to turn a seat into a Flat Bed. All of the fluff was included i.e the cosmetic bag, the booties and socks , and while I had heard about the Nite Suit or PJ’s, it’s packaged arrival was an added bonus. The rush was on to get to the bathroom and change. Food was served and while I was not particularly hungry I wanted to see what was on the plate. I would have enjoyed it in up country India but at this hour in the Am nibbled to somewhat justify its arrival and went to sleep. Breakfast was delicious and it was a la carte. Smooth flight all the way. Thank you Air India.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Jnanayog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Smooth check-in and given Priority Pass to clear Immigration and Security saving a lot of time and queueing. Invitation to Cathay Pacific Lounge at CDG which was very good.
787 cabin is very bright with 3 rows of six seats 2-2-2 but little privacy as seats are open to one another. Fully flat bed, duvet plus blanket given. Found the duvet underneath you made the overly firm bed a little more comfortable. Amenities included Sleeper Suit, slippers, sockettes, eyeshades an attractive kit with various cosmetic/scented items and lip moisturiser completed passenger offerings. A bottle of water in appropriate seat stowage. Bar service after takeoff (2200hrs) followed by supper then a light breakfast before landing Delhi. Two toilets for 18 passengers at front of cabin adequately equipped and maintained. Given the fare we paid, value for money on this 7h40min flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC