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“Washington DC to Kolkata: Air India staffs at the Kolkata airport should be t”
Review of Air India


Reviewed 3 weeks ago

Although it’s a morning flight from Washington Dulles International Airport, it’s really a short time trip for Kolkata passengers. One can reach Kolkata at 4:40 PM within 21 hours. Only one issue I am concerned that the Air India staffs at the Kolkata airport counter should be trained to help the passengers and behave appropriately. Check-in at the counter with luggage was very confusing and the lady was very rude. Overall, the trip was fine.

    • Seat comfort
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank satyajitray101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 - 202 of 3,060 reviews

Reviewed 3 weeks ago

This was my first flight with Air India on this route the aircraft was a Boeing Dream liner which i must say exceeded my expectations the in flight food service was well served although the food was a little strange very Indian on both legs but very bland on the first leg. even the Indianan travellers on the flight were querying what the food served actually was.... clean plane and toilets and a very smooth relaxing flight. definitely will be using Air India again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank AlishaDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We used this airline several times whilst on our trip to India. We booked our flights through their website prior to travel from the UK. Easy to use the booking process and would have given them 5 stars, however, i need the extra leg room seats and you can't book these online. We had to book random seats online, then phone them to book the extra leg room seats. It doesn't seem quite right that you can't just book and pay for them using the online facility. The extra legroom seats were very cheap and well worth the extra effort in phoning the air line. The airline staff for booking the seats were great and spoke good english.

In all we used Air India for
Delhi to Mumbai - Mumbai to Goa - Goa to Delhi.

The aircraft were comfortable, modern and clean, and the staff were great. We were served a meal on every flight including the very short flight from Mumbai to Goa. The food was ok. Nothing special but was edible.

All our flights took off on time and check in and check out was better than I am used to in the UK. It is far more swift!

I would use Air India again and would recommend them to friends and family.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Jason_Ad152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Never traveled in Air India, due to imagination of Govt flights wont be in good service. Traveled many times in Jet Airways, Spice Jet, Indigo but Air India is really worth comparing to Private flight services. The way they treat passengers wr really nice and even flights are more comfortable to travel. They use small flights for short distance travel, 100% neat and very clean flight looked traveled in Brand new flight.

People who believe Air India service wont be good enough, kindly change your mind and try once. When problem arises, all the flight service used to be same - Govt or Private - both will be same service.

one big advantage which i really noticed comparing to Indigo flight is SAME amount for multiple or 2nd transaction. In Indigo if you complete flight reservation, then if you want to add any of your family members again, price on same dates increased to 50% from previous transaction. But in Air India, they kept same rate for 4 different transactions on same time.

Air India, provide surprise snacks for FREE, not all private flights provide it. In my flight experience Overseas and Domestic, almost all flight services are same, not much difference.

Overall its a good flight and good service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RasuR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I flew from Mumbai (BOM) to Hyderabad (HYD) on Air India. The aircraft was an A319, and I flew in economy.

The aircraft was a bit old, whose age showed in the seats. Nevertheless, I felt that the seats were wider than many Asian airlines, and the legroom was enough, especially for a short flight.

Hot breakfast was served even for an 80 minutes flight. I chose the curry with donut and sides, which was actually very good and tasty.

Overall, a sufficient flight with no complaints.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hoegaarden987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC