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“Air India Services has Improved”
Review of Air India


Reviewed April 4, 2018

Air India has improved a lot....The 'Delay' problem has been rectified to a large extent....My flight was from Madurai to Mumbai, via Chennai....The flight was totally on schedule and that's great....Food was okayish, but its okay....

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Tattu79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed April 4, 2018

Due to a last minute change of plans, we had to include Delhi in our recent travel plans. As I was going through the various flight timings, Air India seemed the best with an 8.30 pm flight giving us the complete day in the city. Another plus was the aircraft flown on this route, the Dream liner. Had to experience it.
During the initial booking, I had blocked seats for the family, so we are all seated together. On the day of the flight(1st April 2018), completed the online checking to save time at the airport. However to my horror, I noticed all the seats had been re allocated and we were all seated in different seats quite apart from each other.
On calling the customer care, I was informed that from today (1st April), the seats are chargeable and as such the allocation was done by the system. The agent requested me to reach the airport and airport staff will assist in seating us together.
Once we reached the airport, I requested the counter staff of my issue, she was very polite and assured me of sorting the issue. And she did manage to have us all seated in 1 row all together!!
The aircraft was also neat and clean, not the dirty and stained image portrayed by some passengers. The crowd in the aircraft was also very decent with lot of families and English speaking young Indians!!!
The hostess (Ms Patel) serving our area was very polite and efficient. The Purser on the other side was also efficient.

Over all I will say, they did good.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mas00786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Such pathetic service ,the customer care is rude, these guys makes new rules each day, greedy over money .. where do I start ...it would be better if they sold the company to another competitor and let them run it..

Thank siddarth w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

I am flying to Dublin from Melbourne I asked the check in Staff to check my bags through to Dublin But because I was the weight allowance on the next flight was only 20kg he refused to check them through
I also asked him if i could carry my small bag on the the aircraft he also refused this
There were many people with 2 bags the same size as mine getting on the plane
Also Air India have changed the time of the flight and I now have half an hour less than i was supposed to have
It takes a long time to have a loyal customer like me It only takes seconds to loose that loyalty

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Iceman202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Flt left an hour late at Jaipur. Had to wait for 5 hours at Mumbai cause our scheduled flight was cancelled weeks earlier...so waited 3 hours more than we were supposed to.....given no vouchers for a meal or beverage for this supposed operational reason for cancellation....then waited extra hour ( late flight ) (total 6hours ) before our flight took off....then had to pay extra $20 AUD for our hotel transfer for waiting longer......not happy about our treatment by the sirlinr

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank geomanhor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC