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“Your health and money is in danger if you fly with these clowns”
Review of Air New Zealand


Reviewed July 24, 2024

I had an extremely disappointing experience with Air New Zealand. I paid for a seat, but they casually gave it away to someone else and then refused to give me a refund. Initially, they told me to wait 6-8 weeks for a resolution, but then they changed their mind and outright rejected my request. As a result, I'm now out a couple of hundred dollars.

To make matters worse, I got sick from eating the plane food, which is bioengineered and made in a laboratory. This type of food does not assimilate well with the human body, and many passengers, including myself, fell ill.

Additionally, their customer service is abysmal. They employ delaying tactics and keep passing customers from one department to another, hoping to wear them down so they abandon their refund requests. It's a frustrating and dishonest practice.

Do not fly with Air New Zealand. You've been warned. Not only do they mess up your flight, but their GMO food will also make you sick.

Date of travel: June 2024
    • Seat comfort
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank tephlond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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54 - 58 of 14,212 reviews

Reviewed July 23, 2024

I traveled for my boyfriends, 21st birthday and brought along my 18th birthday present, a piece of luggage that had only been used twice. Unfortunately, Air New Zealand broke the handle. When I contacted them, they gave me 10 days to get it fixed with a written quote. They expect customers to take time off work and spend their own money to get the quote for there own mess up.

While the in-flight entertainment, such as WiFi and food, is good for the price, the horrible customer service completely ruined my experience. Would I choose to endure such poor service again? Absolutely not!

Date of travel: July 2024
    • Seat comfort
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Thank Elizabeth W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2024

My wife and I went to Australia (Adelaide) for a break away during the school holiday. As per usual, the airline staff were exceptional, friendly and nothing was too much of a hassle. We only took the seat and bag option and the inflight entertainment, snacks and drinks were well worth it.

Date of travel: July 2024
    • Seat comfort
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    • Value for money
    • Check-in and boarding
Thank Johan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 22, 2024

Totally screwed, I purchased a premium economy flexi fare flying from Perth to Auckland return and I needed to change the flight date ,which was on the cards when it was booked which is why I booked a premium economy flexi fare, and was advised it was an extra $700 dollars to changed the date . The flexi part of the airfare is the booking fare of $100 dollars which gets waived but the change in Airfare price of $700 you still have to pay on top of the $2300 fare already paid .
Very misleading as far as a flexi fare goes, I'd call it a scam .

Date of travel: July 2024
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    • Value for money
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Thank Allen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 22, 2024

great service and the lollies they hand out at the end before landing and the seats where great friendly staff i would fly again

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Conner H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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