Have previously flown with Air NZ, the experience was excellent and definitely exceeded the service and experience provided by other carriers on the same route (SYD - ZQN).
This time I had to change my flight to a different day, and even though I hadn't booked Flexi tickets, Air NZ made it very easy to do the change online for a pretty small fee.
It was done and dusted in about 5 min, and I was so impressed that I just had to leave a good review. I will be taking Air NZ for all my trans-tasman flights from now on.

Fabulous Fantastic and Faultless!! My 3rd trip in 3 years and I just had to write it's review without delay. From booking the flight, to airport kiosk check in, (fully staffed) to the inflight service and crew attention, it was very pleasurable and so professional.
I haven't had a comparable inflight meal in ages, vegetarian option was amazing- Moroccan chickpeas sweet potato with couscous with green beans and edmame, cooked to perfection and served in Bamboo dishes.

Wifi is free and the legroom very comfortable.

Crew were always so kind and friendly
Crew were so kind and friendly
Paid for the Skycouch to Vancouver, the only airline in the world to offer it. A wonderful concept ✨️

Well done Air New Zealand, always my first choice wherever possible 👍

The only benefit of Premium Economy was a better seat. Really not worth the money. The food was mediocre, with only a single meal option. It showed how much this class of service has slipped in the last year.

On this trip I travelled with 4 different airlines, including Air NZ. Air NZ was by far the best airline with regard to customer service - Stewards on other airlines seemed rude and indifferent in comparison. The pilot was humorous, the food was great, the plane was clean. It was a pleasure to fly.

My flight was diverted due to bad weather. Fair enough, safety first. I landed in Christchurch instead of Wellington. We were told to stay on the plane, it would refuel and we would go back to Wellington asap. Then we were told to deplane, pick up our baggage, recheckin and get back on the same plane! All in 45 minutes! I was travelling with a group of colleagues, all in the same boat.
So we did. When trying to check in, the air nz app wouldn’t work, there were many queues and couldn’t tell which one was the right one and there were only a handful of staff who told us they didn’t know, wasn’t their area or couldn’t help. So long story short, we missed our rebooked flight, had to stay over in Christchurch and book our flights and got cut off multiple times when trying to live chat on the app and no one to call, that I gave up. Truly dire custyservice.