Dont bother paying for preferred supposedly bigger seats. Leg room was ok but this depends on who sits next to you. I was crushed by two very large people and the seat belt wouldnt even go around me.
I have a fractured rib and so I specifically booked left side of plane and paid for up front seating. Both flights the planes were changed to bigger planes to accommodate extra passengers. I was not informed of this and was given plain economy seats even though I paid $25 each for the skycouch seats. I went to the service desk to ask to be put in preferred seats. Sorry plane is full. Sorry I paid for more leg room. So they put me on right hand side of plane with empty seats all around us....i was squashed into a corner and my ribs tonight are killing me.
I know its all about making money but you cant put a 20stone person in an economy seat. Its about time airlines realised this.
The staff on the plane were nice enough and food was much better than qantas. Their top up service was good too.
But being cramped between two very large people is not ideal way to travel!