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“Avoid them, never again”
Review of Alaska Airlines


Reviewed June 10, 2024

Flew from MCO to Seattle and back a week later. Both experiences were absolutely horrible. The flight attendants were rude and lazy, and both flights were late. On the flight from Seattle to MCO coming back, they also had no hot water, no coffee, no tea. If you wanted something, you had to walk to the back while the flight attendants were on their phones and ask them for a cup of water. Never again.

Date of travel: May 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Linda Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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52 - 56 of 17,444 reviews

Reviewed June 9, 2024

The only good about the flight was that I didn't pay for them; my son bought these tickets for us.

The rest was bad:
- flight attendants were rude, short of being aggressive.
- the seats suck: no recline, not even the usual fraction of a degree other airlines allow.
- no entertainment whatsoever
- seats are super narrow: I was seating with people who were not big, but we all were extremely uncomfortable.
- but most importantly, staff doesn't even try to pretend they care about us, their clients: from outride rudeness to being visibly irritated when asked for simplest help.

Terrible experience. Will most definitely use different airline next time.

Date of travel: June 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank DayTrip12385891081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 9, 2024

They are going downhill fast. Customer service has been absolutely terrible a simple mistaken bag and this is how they deal with it.” Hi , this is Alaska Airlines baggage . I'm just calling to let you know that if the bag is not returned within the next next . 30 to 40 minutes we are filing a police report now so the police will be getting in contact with you . That is considered theft because you . We have your bag here and you are refusing to bring back the bag so as we speak right now , we are calling the airport police give us a call back 9 0 7- 2 6 6- 7 9 5 2 option five thank you ” No mind you nobody had refused to return the bag. It was already on its way to be returned. They just chose to get really nasty and disrespectful.

Date of travel: June 2024
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Monica S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2024

All of our flights were delayed as much as 2 hours. Landing in RDU felt like our eardrums were going to bust. Never will I fly with them again.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Roger R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2024

This was our first time flying Alaskan and we flew out of Seattle (SeaTac) airport up to Fairbanks Alaska.
The airport check in was pretty easy.
We had checked in online the night before and pre-paid our baggage so when we arrived, it was just getting our bag tags and dropping them off at the bag drop. The staff at the area were very helpful.
Going through security was pretty standard.
Our plane was delayed about 15 minutes after it had come in from Hawaii. When we boarded, it was smooth and the staff got this done quickly. We had to wait a few minutes extra after boarding as they needed a technician to come on board and sort an issue with the overhead life jacket system. This was done fairly quickly and we left about 25 minutes late.
The flight was very good. It was smooth, with no turbulence which was good. The scenery outside was amazing as we passed over the Chugach mountains, saw glaciers. We also saw multiple fighter jets flying under and past the plane, this was due to the military presence in Alaska.
There was no entertainment system on board the flight, but as it was only just over 3hrs, it wasn't a problem. I just used my phone and tablet to watch some downloaded movies and listen to music.
We arrived on time and disembarked into Fairbanks airport. The baggage claim was quick as there wasn't to many planes in Fairbanks.
The cost of the flight was OK.
We would fly them again.

Date of travel: March 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Ginges_revenge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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