This was my first time being on a airplane was glad to not be alone on my trip. The trip going to Miami was great. The plane arrived and left on time. A momentary traffic on take off, but other than that it was great. The people were nice and attentive. When I was leaving Miami, those people were rude. I'm sorry I missed my flight and that I had to walk 20 minutes to go the the correct gate. I did not once hear my name being called, but whatever America Airline. The lady who re-booked out flight was very rude and was muttering to herself. We were given our new tickets and went to the next lady who was also rude and not very attentive. I asked a simple question and she waved me away. I'm not a happy camper at this point. We waited and the last member we meet at Boston made our day. He was so nice and I wish I got his name. We were on the 4:30PM on April 17 gate 15 flight 2172 where we had to get our carry on checked in. He made sure our bag was checked in and made sure that we had a seat on the plane. We were treated like human being and not just another confused flyer. Thank you so much for making our day.