I have been flying for over 38 years with this carrier and most recently spent a fortune flying first class and then business class. There is not much difference frankly. The flight attendants wanted to be somewhere else. They just gathered in the galley where there was not really any edible food to eat. The service was slow and there was no food. This was an early morning flight from London to Dallas and they served gross dinner option(s) then the tea sandwiches or whatever they were were just awful. There was one nice flight attendant but the rest just looked down as they passed you by in the aisle. I do love the new uniforms and the stylish hat boxes but the rest has gone way down hill with an attitude. Get professional or get out of the business there are other carriers who provide better service.