I took a premium economy flight to get more space and better service. I got the first but not the second. Being diabetic and handicapped I needed to go often to the toilets...the closest one was the business class just a few ahead. A stubborn and stupid board waitress scorned me and did not allow me to go to those toilets making me urinate in my pants !
Rules are rules on AA the client can dye but we apply them !
What a great understanding of life , people and service