After connecting from an Austrian Air flight from Athens to Vienna, we boarded the plane in Vienna bound for Toronto. We are not Austrian so the fact that we could not understand the pilot or staff at times, even when they tried to speak English, was a bit frustrating. However, this is probably where the negatives end (apart from the mighty flight which no one has control over). It is Economy Class so there is not much comfort in terms of leg room and such; but, the seats were quite comfy, the plane was clean, the staff was great (they came by so many times offering food and drinks - which doesn’t happen on most flights), and the headrest entertainment was in good working order. I think I watched 3-4 movies to pass the time. I would highly recommend this airline.