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“A pleasure to travel”
Review of Avianca


Reviewed January 20, 2018

We travelled with Avianca from Bogota to and from San Andres on December 2017.
It was a 2 hours flight but it was a nice and new plane. Very spacious . Staff members very Professional.No food just a little snack.
Head sets were not given during return trip. You could see videos with no sound!!!

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HAS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed January 19, 2018

We booked through One Travel to fly on Avianca Airlines. When got to airport found out there is no Avianca here, they are handled by Sansa here. 4 of us found Sansa and when got there with a confirmation number, e- boarding pass and seat assignments and were told they had no record of us. And there were only two seats available on our flight. After a ten minute wait and a call to Avianca, they said they cold shuttle us to San Jose to catch at flight to PTY and it was possible that two more seats could become available ( which is what eventually happened. Flight was overbooked and we were low on the priority list... Who knows?!

Thank donandbobbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2018

I have flown with this airline before and never had a very good experience but It seems they have upped their game.

All of my three flights back to the uk ran smoothly, on time and I was pleasantly surprised. the in flight experience was really good, lots of legroom, help yourself snack and drink area. Good in flight entertainment. Will definitely use again and avianca would be my preferred airline over lamam

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2018 via mobile

This is a second trip that we flight on Avianca, the service is excellent, the crew always offering drinks and always polite. To me this is one of the best airlines. I had really good experience with them

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
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Thank Noel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2018

After buying my airplane ticket with Avianca many months in advance from Cali to Madrid, they sent an E-mail to inform that another company with lower standards and worst planes (either VVamos or Evelop) would operate the route. This was a complete scam!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Guillermo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC