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“Good experience despite all rewiews I saw”
Review of Avianca


Reviewed 3 weeks ago

Brand new A320 neo, flight was on time, arrived on time, bag was ok. Service also, nice and interesting to have cockpit crew of 2 girls - captain and copilot. Only thing why i put 4 not 5 stars is that during 6hour flight the cabin crew should give drinks more often than just with a meal in 4th hour. I was terribly thirsty.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hmyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 - 72 of 14,614 reviews

Reviewed 3 weeks ago via mobile

To make a long story short, after a strike of airline workers that finished 11 am, my flight, which was supposed to departure at 11.30, was reprogrammed for 2 pm. Bearing the long wait without complaints, passangers approached the boarding gate (changed twice during that time) on time. Two ladies belonging to Avianca Argentina arrived and never communicated with passangers for the first half hour. At 2.30 pm, passanger mood started to change and claims were heard all around. For one more hour, we had to ask several times for a supervisor, who finally arrived but whose skills to deal with the situation were even worse. The plane left 4 hours and 12 minutes later than planned but the compny never offered compensations or at least a drink or lunch for such a long wait. It is a pity they cannot face a delay with professionalism because the service on board was correct.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Carupia8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Avianca improved during the last five to eight years a lot. During my trips in Latin America I always choose Avianca if possible. The service at the airport and during the flights is great. Delays are due in general only because of the congestion at El Dorado Airport in Bogotá. Also the customer service by phone in advance of my flight was very good and the helped me with a lot of extra issues. Thanks again for the great service!

Date of travel: December 2017
Thank MichaelG0376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Pretty average airlines, service as alright. However, biggest issue was our connecting flight was missed due to major delays at Laz Paz. Lackadaisical customer service, and poor communications around the delays. We had to stay whole night at the airport and missed connecting flight. Seats are pretty cramped as well, and cabin crew service is average. They provided a voucher for missing the flights, and we were told that we can use it for any Star Alliance flights, which was a lie! Continuous emails were sent to their helpdesk email, however they were ignored till we left chasing and accepting that they will never honor that voucher! All in all, we will never fly them again, if there is another better and even more expensive choice.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TheFilmyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I traveled to Bogota from London in avianca airlines, flight left London on time, service was great the staff were very friendly and the entertainment system was excellent too, the only thing is the food is not that great, but I highly recommend.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank ciruelita_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC