We already flew with Bangkok Airways multiple times and were always very satisfied. Especially this time, when we accidentally left one of our Passports in the Aircraft. We immediately approached a Bangkok Airways ground staff member at Bangkok Suvarnabhumi Airport, her name was Thatsathorn T. . She contacted the team on the airfield instantly and after only 10 minutes we had our Passport back. We were more than relieved to continue our journey back home. Thanks a lot again for your very appreciated and fast reaction Thatsathorn! Exceptional customer service :)

Our incoming flight to Bangkok was delayed and we had to reschedule… Bangkok airways staff were amazing and managed to get us on a later flight… thank you so much to the counter staff that made it happen - very appreciated

Terrible airline. If I could give 0 stars I would. Flight changed numerous times. No help from staff at all. Would not recommend this airline.

Diabolical customer service. Flight delayed 4 hours, we were left waiting at the airport all day long and they didnt care they didn’t do one thing to help. Flight time changed 4 times. No interest in putting us on an early flight of helping any way at all. Disgraceful treatment of customers. AVOID LIKE THE PLAGUE!!!

Flight Delayed 11 Hours!!! 3 call backs!! they gave us a 3 dollar meal voucher... WORST AIRLINE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!