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“Convenient connections and good ground and in-flight service”
Review of British Airways


Reviewed April 4, 2018

Whenever we fly from Mumbai to Toronto and back, we prefer to fly BA, via LHR, because of its convenient flight timings, connections and service. Since we break journey at LHR, it gives us time to relax at the airport, have English breakfast at the Giraffe and do some shopping.
Both, the ground and in-flight staff/crew are very polite, courteous and helpful. However, we have one grudge that in the name of economizing and cost cutting there are certain in-flight services which have stopped over past few years.

Thank HomiyarB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,340 - 9,344 of 37,054 reviews

Reviewed April 4, 2018

Does what it says on the can,
Flight was late leaving but made up time.
On board catering as good as other short haul airlines
Booked early as part of a deal, so v competitively priced
T5 excellent for parking etc

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Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

BA is always our first choice to Valencia. But we are very much price conscious.
We traveled on a Sunday morning in late March 2018.
All seemed to be going well. Boarded OK, but, the plane needed deicing befor we took off by Gatwick ground crew. They ran out of deicer. I think we took off 1.5 to 2 hours late.
The captain and crew kept us imformed though out the time serving complementary drinks.
We just put it down to unfortunate circumstances. .

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Thank Liam_of_Hove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

We had a great flight recently from London Heathrow to Barcelona. Spent the extra money to fly Business Class but thought the money was well spent. Enjoyed the BA lounge at Heathrow, the priority clearance through security, the extra leg room on the flight and the service on board. The meal was excellent and the flight attendants very pleasant and efficient. Had a minimal wait for our luggage in Barcelona and were on the way to our hotel.

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Thank Curlew1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

This review is based on a flight from Bilbao to London. This was the first time that I encountered really friendly crew on British Airways. Everybody was extra helpful on the ground and in the plane. I had an economy seat which was ok. The flight left on time and arrived on time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank GoldnAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC