My British Airways flight from Florence Peterola to London City Airport was fairly average on British Airways’ Embraer 170.
-CHECK-IN AND BOARDING
Florence airport is very small. Checking was smooth and boarding was quite slow, but according to the captain it always is at Florence!
The seat was basic; a black, leather seat which was quite wide and legroom was decent. The Embraer is in a 2-2 configuration (a shock to us when researching beforehand!) and it didn’t feel that cramped actually!
Like the seat, the cabin is basic. Basic colours and nothing out of the ordinary. It was very clean though which was nice.
-FOOD AND DRINK
We were offered a free meal on this 2 hour flight which was quite average. We weren’t expecting this food so it was a nice touch.
Now this is what swayed me towards the average mark. Coming from a Thai Airways flight where everyone is smiling, the cabin crew on this flight just seemed really uninterested which wasn’t a pleasant experience. Not every flight attendant was like this (it was one in particular but I don’t know her name) but I don’t think she cracked a smile once, apart from a fake-looking smile as she handed the meals out. It’s such a shame as I really did notice it. Sorry BA!
Overall, my flight with British Airways was a fairly pleasant experience and I would fly them again. I wouldn’t let the flight attendant experience put me off the airline however!