My family flew business class on this airline from Tokyo to Shanghai on December 31st. The plane was beyond dirty, and they had one single bar of mini soap- the kind that used to be dispensed one pp back before the advent of liquid dispensers placed on a hand towel for everyone to use and no paper towels. When I asked for a towel the flight attendant simply informed me that there were none. Did not eat a thing although a meal was offered. So grossed out by the bathroom situation. The best was on two separate occasions- we smelled cigarette smoke. The first time I asked the flight attendant and said she smelled nothing. The second time was beyond pungent and my husband and I knew it had to be coming out of the lavatory. We got up as if we wanted to use the facilities and waited patiently to see who was in there or what was going on. When the door opened, it was a member of the crew from the cockpit. The flight attendant knew why we were waiting for the lavatory, and seemed to be going through the “motions” of asking him if was he smoking for us. No particular concern whatsoever, as if this was perfectly normal. He nodded no, and then she turned to us and said, “see, no one is smoking.” I did not expect the pilot to say yes. We realized that no matter how wrong and unethical the smoking was, we were getting nowhere by pushing further. We sat back down, and that was that. Would not recommend this airline to anyone ever. Disgusting. Appallingly bad.