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“Worth if it´s much more cheap than the other companies”
Review of Copa Airlines


Reviewed January 15, 2018

It´s a low cost company with stop in Panama City, the service is ok, the space on the executive class is not so good and the seat is old and the seat setup is manual. The food is good and have many drinks options.

But again just get it if it´s really cheaper comparing other companies.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Marcelo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed January 15, 2018

Although not a regular passenger of the airline company, I have established a consistency in service level and politely approach for each flight.
The check-in staff in PTY is friendly and efficient. The american staff around at the JFK airport is far less polite and helpful than the Copa people ! (note this airport staff is of course not under Copa control).
The inflight economy class service is correct and in line with other companies, at least.
Perhaps one of the most important facts : even with some delay at departure, we arrived on time... experience already with each of Copa's flights I have been traveling.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank werner V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 15, 2018

We traveled to Panama and then to Punta Cana. As we traveled during night time I believe it was very unnecessary all the waking up they do for the service. It is ok to eat a little dinner but then wake you up after 2 hours to give you a cookie it is not necessary at all. If someone is hungry more likely would ask for something to eat... but putting all the lights on and waking you up it is very unnecessary.
On the way back my daughter was not feeling well and vomits on the seat. They did not clean the seat and I had to seat on a dirty seat for the last 2 hours because they had no other place.
So it was bad point for them, because they didn’t even know how to act. This was on the way back from Panama to Asunción, so they are not prepare for children.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Letizia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2018

We took 4 flights with COPA over a 1 week period, traveling from Chicago to Buenos Aires, stopping over in Panama. Overall we found COPA to be a great airline. It was well staffed with plenty of agents to check people in. They were very efficient with boarding and with baggage claim. All 4 flights we took were on time. COPA is a growing airline and Panama is no doubt going to become a major hub to South America. I would definitely fly COPA again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank MarcyC12_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2018

Good fly, on time schedule, friendly crew, snack simple, airplane clean. Enterteinment and músic needs to be better.

Thank pablo v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC