We flew Delta from Johannesburg via Atlanta, LAX, Sun Valley, Vagas to Kona Hawaii and returned to Johannesburg via LAX and Atlanta.
This is quite an interesting review to write, as we have probably seen the best and worst of Delta in our first experience with them.
The Good - The Cabin and Flight crews very professional and excellent service who went the extra mile when the going got tough. Check-in staff got us quickly on to another flight when we were delayed at Atlanta on route to Sun Valley. However one of our bags did go missing, but eventually caught up with us.
The Bad - Our return flight from Atlanta to Johannesburg on Thursday 13th September was turned around after 4hrs flying due to an engine problem or so we were told. On arrival back in Atlanta it was total chaos in 4hrs they had not even been able to arrange the processing of hotels, with the result a lot of the passengers did not get to their hotels until 3hrs after the flight had landed. No effort was made to assist with shuttles or directions on where to go. Thanks to the helpful security personnel at the airport who directed us.
We were then scheduled to leave at 6pm on Friday. The same plane as we had had the problem with. Again 3-4hrs into the flight we were again turned around to Atlanta with more "technical" problems. Twice in 24hrs you can imagine the apprehension of some passengers. However again a big plus to the Cabin Crew who were very professional in how they managed the situation. Not sure who was responsible for let the flight go a second time but he or she needs to be fired. The plane was so rushed back in for the flight they had not even cleaned the grease marks of the engine cowl.
On our return to Atlanta there was a second plane on stand-by to take us to Johannesburg where we finally arrived at 1.30am Saturday morning as opposed to 5.30pm Thursday afternoon.
The Ugly - and this speaks volumes for the attitude of Delta Management. Very little if nothing was done to offer any sort of compensation when we arrived in Jo'burg, again it was chaotic. Other passengers were receiving e-mails etc, but the whole episode was poorly handled. We eventually contacted Delta to see what was going to be done. After putting their customers through the inconvenience and stress of having to be turned around twice in the SAME aircraft, the best they could come up with was a $100 Voucher. Talk about adding insult to injury. If they want to "bump" you of a plane apparently it's $4000, shows where their priorities are.
These issues can and do occur, but it is how the Company deal with it that shows their professionalism, sadly for Delta Management they obviously do not understand this. Maybe they should spend some time with their Cabin Crews and see how to treat their paying customers.
Flying out of Johannesburg regularly on SAA who South Africans tend to complain about, well fly Delta, SAA are 100% better.