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“Why do people complain about Easyjet?”
Review of easyJet


Reviewed 4 weeks ago

I had read the reviews of easyjet and was a tad anxious about flying with them. We had flown from Melbourne, Australia to Singapore, then Singapore to Amsterdam. We had a 5 hour stopover in Amsterdam and were dreading having to hang around, with luggage, until we were able to check in.
So with our baggage we trundled up to Easyjet check-in to ask when this would be possible. The delightful young lady behind the counter checked something on her computer, asked us to wait while she chatted to a colleague then came back and checked us in. She was pleasant, professional and kind commenting that the last thing we needed after 26 hours since leaving our home port was to sit with luggage for hours.
The flight left on time, was uneventful and people also got fed - weird on such a short haul.
Our bags were waiting for us when we got to baggage collection.
All in all a positive experience

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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581 - 585 of 38,315 reviews

Reviewed 4 weeks ago via mobile

A bit of delay due to weather. About 4-5 time changes, it ultimately came before the estimated time. Fairly long wait on the ramp to get in. If you don't have your own entertainment then the flight really can drag on. At least the luggage wasn't an issue.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Hint_of_Pepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Easy boarding seat space adequate. Flight crew brilliant. They said thank you to the passengers as we were the best travellers they had ever taken on a flight. Bacon baguette was lovely. No problems at all on the return journey either. My legroom was fine but I am only 5foot. Husbands knees a little cramped though. No. In-flight entertainment as short haul flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Vanessa55414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I had 12 people flying from Naples to Stanstead. The flight was late which was not the fault of the airline but the problem was compounded by them being short of staff at Stanstead and taking an hour to transfer one of my disabled passengers from the plane to passport control. Then there were the usual delays with passports and luggage collection. We had a private bus waiting for us and eventually we were 3 hours behind schedule. Fortunately the bus company did not charge us for the waiting time but we were rather weary by the time we arrived home. The Easy Jet staff were excellent especially the cabin staff. Leg room on the plane was minimal. It really is appalling how you are cramped up during the flight. If you can afford it forget budget airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank jeanann1485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Travelled with my family to faro from Newcastle and back. Both flights on time. Planes were very clean. Great service & friendly crew. Booked with easyJet again for next yr. very impressed

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank madmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC