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“Worst airport/ airline to fly with pets”
Review of EGYPTAIR


Reviewed December 18, 2024

So, I booked a flight for myself and my pets on Egyptair, departing from Baghdad and heading to Toronto. The process was quite challenging. After completing all the necessary paperwork, including health certificates and vaccinations, I finally managed to check in one of my dogs. However, I faced a significant setback during my 17-hour layover in Cairo. Despite being informed that I could take my pet out of cargo, I was unable to do so upon arrival. Consequently, I was left without seeing my pet for the entire duration of the layover.

In terms of customer service, Egyptair provided the worst experience I’ve ever encountered at an airport and airline. They lack a dedicated facility for pets, and there’s no one available to provide water, food, or take them out to the bathroom. If you’re considering flying with Egyptair or using their airport in Cairo, be prepared to have your pet confined to a kennel throughout the entire transit process. I strongly advise against traveling with Egyptair, especially when traveling with pets.

Date of travel: December 2024
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Thank Dunya A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (5,129)
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52 - 56 of 5,129 reviews

Reviewed December 17, 2024

They stole my money from luggage bag, stole my 300$ and don’t even reply on my complains. I have submitted all the PIR report and police complaint report.

Date of travel: December 2024
Thank Ayush12_15689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 17, 2024

My luggage did not arrive on my flight and it reached 3 days late at my destination. I had to buy stuff to go to a conference as the luggage delivered my address after I left. The staffs and the customer care agents were totally unresponsive and neither they were remorse nor they had the intention to cover the charges. I tried repeatedly and even complained to Better Business Bureau and still they showed no responsibility and professionalism. I wonder how the US still allows this airline operator to operate out of the US with such unprofessional attitudes towards consumers. DON’T FLY WITH THEM AT ALL. They are running a questionable business and never reach back to the consumers. Also, the connecting flight from Cairo to Delhi started 5/6 hour late without any complimentary food offerings. @egyptair

Date of travel: January 2024
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1  Thank bosepri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 17, 2024

Travelled with family from Manchester to Saudi Arabia via Cairo with Business Class seats. Downgraded all our seats to Economy because of overbooking from Cairo to Madinah, but lied at the airport and said the plane has no Business Class seats.
Sent an email 2 days prior to our return flights, downgrading our seats again to Cairo and then proceeded to cancel our Cairo to Manchester flight. After many phone calls and wasted time, we had to return a day early.
The ironically named "WeCare" customer service does not care, with poor timeliness and even worse communication skills. Attempts to reclaim the money for the downgraded leg of the journey have failed, so currently pursuing other avenues to get our money back.
Stay away!!!!!

Date of travel: September 2024
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Thank Majid K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 16, 2024

Customer service is terrible, been waiting 10 days for someone to get back to me regarding an issue I’ve had. They don’t answer the phone or emails

Date of travel: November 2024
Thank Dex546
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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