Egyptair canceled our flight with no notice to anyone. When the travel agent called to inquire, she spent a long time trying to reach appropriate people, whose response was: "what's the problem? we rebooked them 48 hours later" Don't bother.

Air hostess are not friendly at all. No smile and rather arrogant. Had to ask two or three times for anything. Air hostess handed us the tablecloth before the meal. Her name is Sara Al sheikh. Food wise she was making it difficult.

Egypt Air is absolutely awful. When we got into the airplane we did not receive a blanket or headphones apparently there was not enough for the whole plane, even though we saw blankets stored above us. The plane was very unclean and still had litter/trash in the seats. The staff were very aggressive and rude, no help at all. I am very dissatisfied with this airline.

As his fans know, Shah likes to ask important questions from time to time. So for this post, the question is — how in the world is EgyptAir (code MS) even a member of Star Alliance? After all, the Alliance is supposed to have members that meet certain standards of operation, service and professionalism.

EgyptAir fails in each and every area, which is evidenced by the experience of so many other fliers and the various reviews posted here. To call EgyptAir a third-class airline is an insult to other third-class airlines.

Here’s our experience.

We took MS 840 (JNB to CAI; 05/01/25) economy class. The airplane was sweltering inside, estimated to be well above 30 C. People were sweating, fanning themselves and cursing. We were left waiting inside for close to an hour due to some AC problem, which the pilot never came on to explain. Even the cabin staff didn’t know what was going on. Then suddenly everyone was asked to deplane and remain in the terminal. Again after about an hour, without an announcement boarding began again. Still hot inside, at least the flight took off, now two hours late.

Durint the above ordeal inside the plane, the washrooms were all locked. When Shah asked why this was so, the answer was due to security. This never happens on any other airline, and actually may be illegal. People should be allowed to use the restroom after boarding, and certainly while the plane is parked and not even moving anywhere with seat belt signs off. After bitter complaints from many passengers, the cabin staff finally relented and opened the bathrooms.

Next flight was on MS 787 (CAI to MUC; 10/01/25) business class. The flight boarded two hours late due to the captain’s seat having to be replaced. Again, no announcements from the airport staff and when people inquired, they were unresponsive and even hostile in some cases. People were lined up to board and remained so without any information given. After boarding, there no announcements from the pilot at any time, even a welcome and certainly no explanation for the delay.

EgyptAir is an absolutely horrid airline, staffed with people who either do not know how to communicate or simply do not wish to do so. We can all understand that flight problems can occur, though this appears to be endemic to this airline. But the absence of any information or even the mere effort to explain to your customers what is happening is a symptom of a serious lack of managerial professionalism and an abundance of arrogance.

Bottom line, EgyptAir does not belong in Star Alliance and comes nowhere close to the service that the other members provide on a regular basis. In fact, the airline should be suspended from the Alliance and a thorough audit undertaken, which it will undoubtedly fail. It should only be re-admitted only after a prolonged period of oversight to ensure EgyptAir can meet and maintain standards of decency for customer service and operational excellence.

Shah says: EgyptAir is the national airline of Egypt and therefore provides a very negative image for the country as a whole because it is the first experience a passenger has when visiting the country.

Shah’s tip: Avoid EgyptAir entirely. If there are other airlines from Europe, USA or elsewhere going to Cairo then take that instead, even if it is a bit more expensive. You do not want to experience this airline and very likely will be delayed and can possibly miss a connecting flight, as so many did on our above two flights.

I arrived my destination without my bag containing my clothes and personal effects, I complained and was told I will get it in 3days but I can shop for clothes worth 100USD.I was told to send my invoice at my convenience, I was ill due to my meds were in the bag. All emails given to me bounced back. Finally I got to them and they said they won't reimburse.