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“Good but becoming Ryanair”
Review of Emirates


Reviewed 4 weeks ago

The in flight entertainment and the seat legroom are excellent, but there is a definite decline in service and a rip off culture starting to appear. The future is not good. Firstly, you now have to pay an additional fee to select any seat on the plane. Very Ryanair. Then, the flight crew smile and get you fed and settled and then disappear for the rest of the flight. No wandering around with drinks, checking on the children. They spend the flight chatting among themselves and are not happy with requests for water or soft drinks.

Thank DustyBillBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,060 - 1,064 of 41,436 reviews

Reviewed 4 weeks ago

I have been flying Emirates since 2004 and it is very disheartening to see the degradation in service and quality. This particular flight had a delayed departure. They have stopped providing hot towels in Economy class. The food choice was limited and many passengers did not get non-veg food. Air hostess were not responding to calls from passengers unless they called several times. The fare fluctuates heavily, during school holidays the fare is 3 times the normal fare, but service is so poor. Online seat choice was complimentary earlier which is now chargeable.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 865tapasc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My first time travelling with Emirates and it proved a very pleasant experience. The food was particularly good! The flight attendants were friendly and helpful and I would fly with them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LuceyCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Nice clean aircraft with comfortable seats. Spoilt by unfriendly and rather brusque cabin service. Have flown with this airline before but this was a disappointing experience. Catching a further flight at Dubai was also an unpleasant experience, the airport is SO BADLY signed.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank asquill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Emirates is good, whatever class you fly. I've flown Economy and Business Class and the service has been second to none. The air crew have the knack of making each passenger feel that his/her needs matter. The food is of high quality too. Of course Business Class is a treat, but I'd recommend this airline to any one. The bar on the A380 in Business Class is a real bonus and makes long haul flights extra special. I've done Business on three different airlines and Emirates is the best.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC