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“Great VAlue”
Review of Ethiopian Airlines


Reviewed February 23, 2018

It was pleasantly surprised by the quality of the planes and the service we received. Would defiantly fly with them again. The only down side is the airport in Addis where you stop over.

Date of travel: June 2017
Thank HiltonMundell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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913 - 917 of 3,691 reviews

Reviewed February 23, 2018

Very compromised services with compromise flight. It was delayed and on top of that very unmanaged and unhygienic waiting place in Addis Abba.

Date of travel: February 2018
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Thank _shivaachrya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 23, 2018 via mobile

We were SUPPOSE TO FLY TO GHANA then to the USA! BUT THEY REROUTED US WITHOUT US BEING TOLD!! After boarding the plane we landed about 8 hours latter in Ethiopia! We ended spending the night in Ethiopia! We were not allowed to access our luggage which had our medications inside our luggage! SO WE WENT WITHOUT OUT OUR MEDICATIONS!!! NOT GOOD!!! After insisting (this took about 2 hours) that we be put up in a hotel room. We could not eat the food in the hotel it was all ethnic food which exstreamly spicy.
The next morning we were shuffled to the airport, again everything that could go wrong did go wrong! We finally boarded the plane and during the entire flight we were treated like second class customers! We asked very politely for things that we needed and waited and waited as long as 2 hours for somethings!
We finally ended our “hellish” trip in Washington DC! I called, emailed and wrote about 7 times to the CEO or what ever he was and finally received a “reply”. Basically stating that the airline had the right to make changes to the flight plan as needed! No apology or any sort of remorse! WE WILL NEVER FLY THE AIRLINE FROM HELL - Ethiopian Airlines!

Date of travel: February 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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1  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2018

Sitting in Paris, on our way home to South Africa, two hours after departure time and after passing passport control, waiting to board the plane, we were told that the flight was cancelled because of a mechanical fault on the plane. By this time it was midnight.

We were told to take bus to a hotel for the night. No information was forthcoming about when the next flight will be, or what will happen with connecting flights. We tried to make enquiries with the hotel staff, but they referred us to the airline (whom had no representatives nearby, so that did not help).

When we got to the hotel we were told to meet in the lobby at 6h30 in the morning. At 6h30 we were told that a bus will collect us at 12h00 to take us to a different hotel. Still no information on the flights. When we got to the other hotel we were told that the replacement flight will be depart at 21h00 that evening and that a bus will collect us at the hotel at 18h00. Still not information on the connecting flights.

When we boarded the flight (which is now 24 hours delayed because of the fault on the plain), I asked the ground staff what will happen with the connections, but were told that we will get more information when we land in Addis Ababa. So we had to board on a flight from Paris to Addis Ababa, without knowing what will happen when we will get there. When we got to Addis Ababa we were given boarding passes for the flight to Johannesburg. Our final destination was Durban, so again I enquired what will happen if we get to Johannesburg and were told that we should go to the ground staff in Johannesburg. In Johannesburg we were given boarding passes for the flight to Durban and eventually got there 24 hours after our planned time of arrival.

In terms of European Union legislation, should a flight be cancelled as a result of a fault by the airline then they must compensate the passenger with 600 euro. Se we were given a letter from Ethiopian Airlines apologising for the crisis and saying that we can claim the 600 euro from any Ethiopian Airline office. So I went to the Ethiopian Airline office after we got back home and was told that I cannot be helped because the "supervisor" is unavailable, but I should leave my details whereafter they will contact me the following business day. This did not happen. So I contacted them again, and was told that the supervisor was still not available and they will get back to me two days later. This again did not happen whereafter I contacted the offices and was told that the supervisor and the person I liaised with were unavailable. This being a week later.

Bad food, rude staff and a dirty airport seems rather elementary when you are stuck in a strange country with your wife not knowing how or when you will be going home. And then remaining in limbo for more than a day, without anybody being able to tell you when you are leaving or for how long you will be at that destination. The inconvenience of not being able to attend to responsibilities back home for an uncertain period of time is also a major problem.

The make matters worse, the nightmare continues to this day since we were promised compensation, which is simply not forthcoming and we should (like in Paris and Addis Ababa) just wait for something to happen or a "supervisor" to bother to communicate with us.

We booked the flight because it was the cheapest option and we decided that we can stomach those things most reviews of Ethiopian Airline complains about. We did not expect this nightmare. Next time we will gladly pay more to just simply have an airline we can communicate with.

Date of travel: February 2018
    • Seat comfort
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1  Thank Kritzinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 21, 2018

Madrid - Addis Ababa - Madrid return flight via Rome.
The flight from Madrid to Rome and from Rome to Madrid was relatively empty, the Rome to Addis Ababa leg of the trip and back were almost completely full.
The price was cheap especially considering it was full...
The service is genuinely friendly and helpful but the toilets were not cleaned well during the flight (one toilet even lacked soap in the liquid soap dispenser only 5 minutes into the flight).
The food was OK (not amazing) but I opted for the vegetarian choices ('fasting food' during Orthodox Lent) and so that may be the reason I was underwhelmed by it.
Surprisingly for a country that prides on its coffee the kind offered on board was not as good as that available in many Asian Airlines...

Date of travel: February 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Not Your B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC