On a recent trip from Europe to Zimbabwe and Zambia I had 6 flights with Ethiopian. Four with new Airbus A350 and two with Boeing 777. All six aircrafts were filthy. Seats had stains, baggage compartments had on 5 aircraft black greasy stains, on two aircraft the seat was broken and on all flights the carpet was dirty. On two flights the IFE was not working at all and on one the touch screen did not react. I just hope their essential maintenance processes are not as sloppy as keeping the interior clean and in working order. Even the relatively new A350 planes’ interiors were in appalling condition. There is no WiFi on any of the planes despite many airlines start to have this as a standard feature when they renew their fleet. A350s’ did not have the tail and underbelly camera which other airlines have in their A350s. Ethiopian also changed the scheduled departure times several flights without notifying the passengers until one day before.
The service on long-haul flights was extremely slow. When leaving from Frankfurt they brought the food only after three hours of flying by which time the flight was already half way to Addis Ababa. It was at 4 am when they came to collect the trays away - when there was just 1,5 hours to landing.
Addis Ababa airport is chaotic. Even “the new” terminal building is far too small for the amount of people - seat are too few and when it rains the roof leaks. The ‘duty free’ sells fake perfumes. If one needs to wait longer time between flights the restaurants - or rather bars - are appalling. There is supposed to be WiFi at Bole Airport which of course doesn’t work and no one bothers to fix it.
In the future, I try to avoid Ethiopian. I chose them because of the new fleet but was indeed surprised on the condition of the interiors. Some of the aircrafts I flew on had been in service only less than two years...