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“One point for new aircraft - another for no major delays”
Review of Ethiopian Airlines


Reviewed 2 weeks ago via mobile

On a recent trip from Europe to Zimbabwe and Zambia I had 6 flights with Ethiopian. Four with new Airbus A350 and two with Boeing 777. All six aircrafts were filthy. Seats had stains, baggage compartments had on 5 aircraft black greasy stains, on two aircraft the seat was broken and on all flights the carpet was dirty. On two flights the IFE was not working at all and on one the touch screen did not react. I just hope their essential maintenance processes are not as sloppy as keeping the interior clean and in working order. Even the relatively new A350 planes’ interiors were in appalling condition. There is no WiFi on any of the planes despite many airlines start to have this as a standard feature when they renew their fleet. A350s’ did not have the tail and underbelly camera which other airlines have in their A350s. Ethiopian also changed the scheduled departure times several flights without notifying the passengers until one day before.

The service on long-haul flights was extremely slow. When leaving from Frankfurt they brought the food only after three hours of flying by which time the flight was already half way to Addis Ababa. It was at 4 am when they came to collect the trays away - when there was just 1,5 hours to landing.

Addis Ababa airport is chaotic. Even “the new” terminal building is far too small for the amount of people - seat are too few and when it rains the roof leaks. The ‘duty free’ sells fake perfumes. If one needs to wait longer time between flights the restaurants - or rather bars - are appalling. There is supposed to be WiFi at Bole Airport which of course doesn’t work and no one bothers to fix it.

In the future, I try to avoid Ethiopian. I chose them because of the new fleet but was indeed surprised on the condition of the interiors. Some of the aircrafts I flew on had been in service only less than two years...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Timo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 - 58 of 2,456 reviews

Reviewed 2 weeks ago

I chose this airline because of cost competitiveness, short stopover and flight duration. In flight service was good. The aircrafts used on the outbound sectors were comparatively new and comfortable. The aircarft onnthe Mumbai - Addiss flight was an older aircarft and lacking the comfort and in-flight facilities of the newer aircraft.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank mcraig46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I had a good flight from London to Addis Ababa, but there were delays Bole and at the stop-over at Victoria Falls. No explanations were offered for the delays. Otherwise the staff were very friendly and professional.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank obonye28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I've been trying to get a hold of their contact center to ask questions about my reservation but to date haven't been able to get through, very long wait times on the phone. They need to do a better job staffing their contact centers.

Thank xaloux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

My first time on Ethiopian Airlines, travelling from Fiji to Kenya via Hong Kong and Addis Ababa. Excellent check-in service at Hong Kong airport where the customer service agent politely asked me my economy seat preference. It was a 11-hour flight on a B787 Dreamliner, a very comfortable flight except for turbulence over India and as we neared the Somali coast. Food was excellent. Flight attendants appeared shy and reserved, although they did the basic services right. Will not hesitate to choose Ethiopian Airlines if I ever have the chance to travel to Africa again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Josua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC