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“Bloody expensive changing fees”
Review of Etihad Airways


Reviewed September 18, 2017 via mobile

My flight with Etihad airways did not have an issue on it's own ,but once I decided to change the booking date they charged me 350 US dollars, claiming that it's the fee difference between the 2 flights which was ridiculous! I had the same experience with Emirates and they only charged me 50 dollars which was a fixed fee for changing ur flight.
If u don't have a fixed itinerary , take my advice and avoid flying with Etihad .

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2  Thank Excursion91378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded September 19, 2017

Hi there.
Thank you for sharing your thought with us.
When you would like to change the date of a flight a fare difference charge and date change fare will apply. This means that your initial booking was made on a certain fare, however when you request the change, the same fare might not be available anymore. Hence the booking will need to be moved on the next available fare. Also the date change fare will be added to this. That is what usually influences the change in the fare. *Sky

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3,326 - 3,330 of 10,915 reviews

Reviewed September 18, 2017

I was very disappointed with 3 out of the 4 legs of my journey return Brisbane London. The service was poor, hit and miss to say the least. The cabin crew ( at least in our area on the plane) on the first leg appeared to be more focussed on their own entertainment as opposed to attending to service. The seats were very cramped ( I am only 155cm in height). The food lacked imagine , avoid the lamb or don't bother as there was only one small piece in it. Regular cleaning of the bathrooms would be a major improvement. The cabin crew appear to be unhappy no very few can manage a smile except when they are standing at the exit door seeing you off the plane. I had hoped they would have been up to EMIRATES standard, however they were worlds away. I will not travel with them again as it was a miserable experience for 75% of the journey. I had written to ETHAD on a feedback online form and the question was would you like to be contacted and I stated Yes and never heard, so I guess that may indicate the company has limited interest in constructive authentic feedback!

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2  Thank Pam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded September 19, 2017

Hi Pam O,

Thank you for reaching out to us.
If you would like us to further investigate this for you, we would kindly ask you to send us your email address, booking reference or ticket number and full name in a private message so that we can create a case for you. We will look into what happened. Thank you. *Sky

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Reviewed September 18, 2017

One word "AWFUL". I advice everyone who reads this to never ever fly this flight. Why? First, the business-class seats were average. Second, the service was poor. They seem under-staffed so everything was slow and flight attendants didn't want to serve the passengers. Third AND WORST OF ALL, all the toilets were absolute disgusting. Surely, they started out clean but after a couple of hours there was urine on the seats and on the floor. Feces as well!! This was in all the toilets. The worst part was when I asked a flight attendant when she would clean the toilets, she said flight attendants did not and would not. The excuse was they had to handle food! They had to maintain hygiene! What a lame excuse! What a lie! This happened on my way back from JFK to Abu Dhabi as well.

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    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Maxibkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded September 19, 2017

Hi Maxibkk,

Thank you for sending us your feedback and for letting us know about your experience with us. We regret it was not what you expected and hope you can come fly with us sometime again so we can make you change your mind. In case you need any assistance, please do not hesitate to let us know. *Sky

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Reviewed September 18, 2017

Trip of a life time 6 flights with Etihad (2 subed out)
Dublin to Abu Dhabi
Checkin in dublin was dis-organised and very slow food on flight average at best
Abu to Nairobi
transfer in airport not bad
seats uncomfortable food average
Nairodi on-words
subbed out
NEXT Flight subbed out
Nairobi to Abu Dhabi
check in a joke sooo slow and dis-organised
food very average
had a stopover in Abu Dhabi
Luggage did not arrive had to go look for it
when it did arrive case damaged and open in a plastic bag
staff not helpful lost an hour filling in claim form
Abu Dhabi to dublin
check in again very slow with less than Half the counters open
staff very nice on flight
Food not good

Would pick another airline in future if at all possible

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2  Thank liam q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded September 18, 2017

Dear Bobq1 ,
Thank you for contacting us.
In order for us to investigate this further, kindly provide us with your Etihad booking reference or ticket number starting with 607 on a private message.
Yours sincerely,
(Sami*)

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Reviewed September 18, 2017

The flight to and from New Delhi via Abu Dhabi was quite a delight. The hostesses were very caring and they had a gift for every child on board! Very impressive

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Thank Spirodesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded September 18, 2017

Hello Spirodesi, Thank you for your big compliments and your full star rating. We appreciate you took your time writing about your experience with us. It’s always good to hear our guests enjoyed their time with us. Thank you so much. (*Sami)

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