Flew to uk for a family visit. Have flew with them before and loved the service we were so disappointed this time. Boarding was out of control nobody bothering to who was being called meaning queues a mile long so why did the ground crew let them board first when the had been repeatedly told to sit back down? Service on board was shocking the crew were verging on rude. No drink service throughout and tuts when people were buzzing for drinks. Then drinks not turning up! Stuck on the plane with people all wondering what was going on - over 2 hours with no announcements and staff getting annoyed with people asking what would happen with missed connections - really not good enough oh and finally no kits with eyemasks etc either anymore.