First time flying business class with Etihad and have absolutely no complaints. Everything was as it should be and love the free chauffeur to and from the airport. Food and service were great.
I like the fact that if you want to sleep they leave you alone until you are ready to be served. This is not how all business class in other airlines are.
One thing they might want to look into is having a lounge for business class on arrival into N.Y. We had a nine hour lay over until we could catch our flight to Florida and it was a little annoying that we could not take a shower and freshen up.
Other than that? Great service at a great price.