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“Etihad Crew Impresses”
Review of Etihad Airways


Reviewed April 4, 2018

Etihad is my airline of choice and has been for a few years. I love the comfort, kindness of crew and the amenities that come with being a frequent flyer.

Over the years service has dipped and is not up to the Etihad standard of old. Even most recently, I entered the arrivals lounge in Abu Dhabi and made to feel unwelcome; this occurred even as a business class traveller with Gold status.

On my flight home from Abu Dhabi to Manila, my frustrations about service quality was redeemed and my faith in Etihad was once again renewed. Special shout out to Food and Beverage Manager, Sameer Chulani for keeping me loyal to this brand. He was extremely kind, uber-efficient and listened intently to my lounge woes from earlier that day. He went above and beyond in service and care to ensure I had an excellent flight. And I did.

Truly marvellous and I will continue in my commitment to Ethiad because of crew members like Sameer.

Thank you.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank EricnBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded April 6, 2018

Hi Enricn, thanks for your feedback and your full star rating. We're truly happy that you enjoy your flights with us and to have you as a loyal costumer. We will share your feedback about the extraordinary service you have received on your recent flight with the team. We're looking forward to welcoming you on board again soon. *Ivy

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1,955 - 1,959 of 11,209 reviews

Reviewed April 4, 2018 via mobile

Hi I recently traveled Karachi to Dublin My ticket allowed me 2 pec each 23kg staff of Etihad Karachi airport told me that your weight is 24 kg and you don’t carry you beg pack which I used to take all the time with me dublin to Karachi...anyhow I never ever travel with Etihad I am regular but now I am not traveling with Etihad

1  Thank ahmeransari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded April 6, 2018

Hi Ahmeransari, this doesn't sound ideal. In case you have any questions regarding your checked baggage or your carry on baggage prior to your flight, please approach us on one of our Social Media channels or contact our Contact centre team for assistance. Additionally, on our website you can find the the information about our baggage regulations under Before you fly - Baggage Information - Baggage Allowances. *Ivy

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Reviewed April 4, 2018

I have travelled once a year from London to Abu Dhabi with Etihad for the last four years and feel that during this time economies are being made which are impacting on the flight. This year there was not even a small bottle of water in the seat-back. The menu seems to have become very restricted and the food extremely basic. It no longer feels much different from travelling on a budget airline. I was glad that I was not going on to Brisbane as most of my travelling companions were!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded April 6, 2018

Hi Christine, we appreciate you took your time writing about your experience with us. We value your insights and need those to improve our services. Thanks! *Ivy

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Reviewed April 4, 2018

My husband and I were flying from O'hare to Mumbai on business class. We are both vegetarians. We booked Hindu meals thinking Hindu means vegetarian. When our first meal arrived, I asked the hostess if this was vegetarian and she said definitely... but to me it looked like it was not, so I did not eat much... By our next meal, I was sure this was not vegetarian but the hostess insisted it was vegetarian. Finally I called another male host and asked him and he confirmed my suspicion and said he would bring me a vegetarian meal... I should have had better service in Business class!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Manek2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded April 6, 2018

Hi Manek, we're sorry to learn about this. We can understand your concern and we will pass on your feedback to the respective team. On our website under Etihad Experience - Special Assistance - Special Meals you can find all the descriptions of the meal options and the information about the ingredients. Please approach us on one of our Social Media channels prior to your next flight, so we can assist you with the special meals request. Thanks! *Ivy

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Reviewed April 4, 2018

Being an A380 during the Abu Dhabi to London leg the seats were more comfortable than other airlines flown recently. Washrooms were also better as supplies were adequate, faucet was motion sensitive, and anti-bacteria cleaning liquid was provided if anybody wished to clean the sink or toilet before use. Definitely a good value flight for having booked a few months in advance. Ground service was as expected with no issues. Onboard service was slightly inconsistent as mentioned by others, though it did not bother me too much since service was provided after a few requests, and food served was ok and not as good as its competitor Emirates. Entertainment on board was also pretty good with movies, TV, games, news, music, etc available. I would fly Etihad again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Sohail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded April 6, 2018

Hi Sohail, thanks for your positive review. We're happy to hear that you enjoyed your flight with us, especially the comfort on board, our inflight entertainment and our service on board and on ground. We're looking forward to welcome you on board. *Ivy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC