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“What an improvement !”
Review of Iberia


Reviewed 3 weeks ago

One of the best business class products in the air. Staff attentive, food excellent. Breakfast was a bit poor, but flying time was less than 8 hours, so no issue on that. Excellent inflight entertainment. What an improvement for Iberia, some years ago on of the worst airlines...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Reto1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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106 - 110 of 9,930 reviews

Reviewed 3 weeks ago

Absolutely as the word says, budget airline. You get what you pay for. I wouldn't say that it was a very bad experience, specially if you are not expecting much. The check in was very slow. We stood in the queue for almost 1 hr, and we could see the staff was just chatting with each other. Although one good thing was that once we were at the check in counter the lady was very helpful and made sure we had seats together.

The boarding was a complete mess and there was no process of the groups being followed. Inside the Flight the seats were ok, like any domestic budget airline.

Overall considering the price and the amount of time it saved us, it was a quick option as the flight time was only 1 hr 30 mins and the landing was also smooth.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Radhika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We flew home from Madrid last night and this morning unpacking they stole two new colognes , Versace and Dior from attaché which they left open and brand new Barcelona jersey...when contacted we were told to submitt claim with police report really!!!
They suck!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank candc8033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flew Iberia mid March to Granada Spain from O'Hare thru Madrid. Following week Madrid to O'Hare. Flights on time, as comfortable as you expect in economy. My only tip is the Madrid airport is huge. Allow more time than you think you need. Lots of elevators, walking sidewalks, monorails to the terminal, etc. Do not check luggage. Those lines were really bad!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TiaBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

First flight was from Nice to Madrid and everything fine.
Second flight from Madrid to Miami.
Long flight with little space!
We were delayed for more than 1 hour and no info. The captain murmured something but impossible to understand.
Food was o.k. but why serve food first and something to drink later. With the delay and the time since boarding we were thirsty! Not necessary to make a choice between waiting for a drink and cold food or finish your food without a drink. Same procedure for breakfast.
The staff was not very polite. Instead of asking what you would like to drink she said “drink”. My husband needed something and rang the bell 3x. Nobody ever showed up.
My husband had special assistance and only last minute we had the info that we had to stay in the aircraft to wait for help.
Nobody showed up so we went to the exit ourselves.
They just don’t care and knowledge of English could be better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank FranceMartine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC