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“Flight experience”
Review of Iberia


Reviewed April 9, 2024

I should have read the reviews before booking my flight . I have traveled a lot and have never had such a horrible experience in my life . We had a beautiful trip planned starting in Barcelona and ending in Madrid
We were scheduled to leave Sunday 4/8 on an over night nonstop flight . Iberia canceled our flight at 2:00pm that day . We received an alternative flight 2 hours later which involved leaving at 5:30 am on 4/9 to catch a 7:00 flight to Philadelphia then a 10 hour layover in Philly before catching a flight at around 6:00 pm to Barcelona . It became a 19 hour trip . Also we would not have been able to sit together .
We would lose a day and half including couple museums we had booked and hotel reservation for the first night …We tried for hours to reroute the trip. The idea of making a 7 hour trip into a 19 hour; not to mention they might have been delayed , was not feasible for us..
The end result is we canceled the whole trip
We lost a couple hundred dollars on train tickets , hotel rooms, excursions etc..
PLEASE DO NOT fly Iberia . It’s worth going direct verse nonstop with another airline …..

Date of travel: April 2024
1  Thank kathleen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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168 - 172 of 23,189 reviews

Reviewed April 8, 2024

Change of my payed Seat without a refund . The guy at the gate was not friendly when I ask about
Checked in Hand Luggage .
Very old airplane .

Date of travel: April 2024
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Thank Pascalreimanpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2024

We booked flights in October for a honeymoon in April. Over that period of time our flights were changed 10+ times and canceled completely twice. After they were canceled the first time, the agent rebooked us for the same flight saying there was a mistake in the system. After they were canceled the second time, the agent rebooked and sent a confirmation number for Iberia that in their online system was connected to the wrong American Airlines flight. They deleted our seat choices and checked baggage upgrades without refunding us, and when we tried to choose our new seats they had a charge of $200+ to sit together because the new flight had no seats together. We sat on the phone for in total probably 15+ hours over weeks trying to fix these issues every time they canceled the new flights. We were not allowed the talk to a manager without jumping through a million hoops even though in 1 day we had to call 5 times, and only the manager could actually fix anything. We’re now a week away from our flight and they still have not fixed the issue with American Airlines so we might not have meals or seats together on our freaking honeymoon. We might not even have a flight given the online portal links to the incorrect flights on American. This is hands down THE WORST experience I have ever had with an airline. And for our HONEYMOON. I will NEVER, all caps bolder letters, NEVER fly Iberia EVER AGAIN. And if anyone out there wants to take them to court class action for canceling our flights and our upgrades and then recharging for upgrades that THEY CANCELLED I will happily stand witness with documentation and hopefully get compensated for the upgrades I had to pay for twice and the insane amount of time spent fixing things they broke in the first place.

Date of travel: April 2024
Thank Amy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2024

Worst airline ever, missed connection due to a 2.5hour delay while they recalibrated the weight of the plane. Madrid customer service was awful, case then went missing for a week. Got a standard complaint response that alluded to weather being the issue which was not the case and no response to the service issue and case missing.

Date of travel: March 2024
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Thank Ethan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2024

Late flight
Missed connections
Lost case
Unhelpful staff
Promised compensation not paid
Will never travel with them again

Date of travel: March 2024
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1  Thank Expedition398732
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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