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“You probably won't get the seats you booked”
Review of Iberia


Reviewed April 9, 2024

This is our second time flying Iberia business class and each time Iberia has reassigned us to worse seats than the ones we originally booked. Guess we have to have a Spanish surname to keep our original booked seats. Probably our last time choosing Iberia.

Date of travel: April 2024
Thank SurfB_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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153 - 157 of 23,169 reviews

Reviewed April 9, 2024

We travelled from Madrid to Guayaquil in Ecuador on a 12 hour flight by Spains national carrier Iberia. We booked and paid extra for our seats which we did`nt get and the plane layout to facilitate seat booking was completely different to the plane we were on. We complained and just got sarcastic replies such as "you should have flown with another airline"!! Talk about cattle class or sardines in a tin!! We have never been on such an uncomfortable flight or as tightly packed as this plane was!!
We were unable to drop our tray tables down for our food due to the tiny space between us and the seats in front. When our main meal came we told the steward of this problem he just took our food away and said "Have a nice day"!!
We went twelve hours without anything to eat, although the people around us said that the food was not fit to eat any way!!
When we booked this flight all our friends said to us that we had made a mistake because we had booked with "Spanish Ryanair"!! We thought they were wrong in this statement as its an insult to Ryanair, for a national carrier it is utterly disgusting.
We are ashamed of ourselves for booking with them!!
Pelase read all feed back and reviews, we could not find ANY good ones!!

Date of travel: March 2024
2  Thank Expedition398732
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 9, 2024

I should have read the reviews before booking my flight . I have traveled a lot and have never had such a horrible experience in my life . We had a beautiful trip planned starting in Barcelona and ending in Madrid
We were scheduled to leave Sunday 4/8 on an over night nonstop flight . Iberia canceled our flight at 2:00pm that day . We received an alternative flight 2 hours later which involved leaving at 5:30 am on 4/9 to catch a 7:00 flight to Philadelphia then a 10 hour layover in Philly before catching a flight at around 6:00 pm to Barcelona . It became a 19 hour trip . Also we would not have been able to sit together .
We would lose a day and half including couple museums we had booked and hotel reservation for the first night …We tried for hours to reroute the trip. The idea of making a 7 hour trip into a 19 hour; not to mention they might have been delayed , was not feasible for us..
The end result is we canceled the whole trip
We lost a couple hundred dollars on train tickets , hotel rooms, excursions etc..
PLEASE DO NOT fly Iberia . It’s worth going direct verse nonstop with another airline …..

Date of travel: April 2024
1  Thank kathleen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2024

Change of my payed Seat without a refund . The guy at the gate was not friendly when I ask about
Checked in Hand Luggage .
Very old airplane .

Date of travel: April 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
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    • Value for money
    • Check-in and boarding
Thank Pascalreimanpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2024

We booked flights in October for a honeymoon in April. Over that period of time our flights were changed 10+ times and canceled completely twice. After they were canceled the first time, the agent rebooked us for the same flight saying there was a mistake in the system. After they were canceled the second time, the agent rebooked and sent a confirmation number for Iberia that in their online system was connected to the wrong American Airlines flight. They deleted our seat choices and checked baggage upgrades without refunding us, and when we tried to choose our new seats they had a charge of $200+ to sit together because the new flight had no seats together. We sat on the phone for in total probably 15+ hours over weeks trying to fix these issues every time they canceled the new flights. We were not allowed the talk to a manager without jumping through a million hoops even though in 1 day we had to call 5 times, and only the manager could actually fix anything. We’re now a week away from our flight and they still have not fixed the issue with American Airlines so we might not have meals or seats together on our freaking honeymoon. We might not even have a flight given the online portal links to the incorrect flights on American. This is hands down THE WORST experience I have ever had with an airline. And for our HONEYMOON. I will NEVER, all caps bolder letters, NEVER fly Iberia EVER AGAIN. And if anyone out there wants to take them to court class action for canceling our flights and our upgrades and then recharging for upgrades that THEY CANCELLED I will happily stand witness with documentation and hopefully get compensated for the upgrades I had to pay for twice and the insane amount of time spent fixing things they broke in the first place.

Date of travel: April 2024
Thank Amy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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