I am extremely disappointed with my recent experience with Iberia Airlines. I traveled with them 7 days ago, and upon arrival, my luggage was nowhere to be found. Despite multiple attempts to reach out to their customer service team, I have yet to receive any response or update regarding the whereabouts of my belongings.

The lack of communication and transparency is frustrating and unacceptable. I entrusted Iberia Airlines with my luggage, and they have completely failed to deliver on their responsibility. I still have no idea where my things are or if I will ever get them back.

This experience has been incredibly stressful and has greatly impacted my travel plans. I hope Iberia Airlines takes immediate action to improve their customer service and baggage handling procedures, as this level of service is far below what should be expected from a reputable airline.

Wish I could give a complete review but can’t seem to get to the counter. Standing in huge line at counter for 2 hours now. No kiosks. No bag drop. Only 3 attendants. Get there 4 hours early to drop off your bags. We already checked in online….after they changed our seats 3 times. Everyone is frustrated. Airport staff say this is typical for Iberia.

Call customer service? Good luck with that!

We bought tickets for this flight in December 2023.
In the intervening period the flight times were changed three times.
Original take off was 10:20am. Than it moved to 2:25pm and finally to 6:21am.
The last change was less than one week before we took off!!
They changed plane size again and eliminated our Premium Economy seats.
This is also the second our Premium Economy seats disappeared!
To add insult to injury, when we got to Chicago, were told one of our Premium Economy seats was broken and my wife ended up in an economy seat!
When we asked for a refund for the difference in seat price, we were told we could have a voucher to use on another flight.
AS IF WE WOULD EVER FLY WITH IBERIA AGAIN!!!!

Iberia website is not allowing for payment. Multiple methods have been tried (PayPal and Apple Pay just yield errors and two credit cards have done the same) cookies and data have been cleared, computer and app restarted. Having to pay $25/per per person to finish booking over the phone is ridiculous, when it’s clear the issue is related to the payment process on your end.

Be aware. If you miss a connection and are rescheduled on another flight, you will have to purchase a new ticket!

Avoid flying on Iberia!