We were scheduled to fly Iberia from Chicago to Madrid (and return) and I was a bit nervous about reviews about the onboard experience. Our experience could not have been further from some of these reviews. Flight attendants were outstanding, attentive, and, on all flights, at least one checked in near the end to ensure that the experience was outstanding. The airline offers some of the best rates from the U.S. to Europe, especially in Business class and I would not hesitate to fly them again. I had no experience with customer service.

Lack of communication, flight going was actually canceled and they never told us it was canceled. We stood in line 3.5 hours to check in. Ended up being 4 hours delayed. Returning flight had a 3 hour delay. You had to beg for water. The planes were old and just didn't give you a warm and fuzzy. Never again!!! unless you are able to adapt to long delays, do not book with this airline!

I am extremely disappointed with my recent experience with Iberia Airlines. I traveled with them 7 days ago, and upon arrival, my luggage was nowhere to be found. Despite multiple attempts to reach out to their customer service team, I have yet to receive any response or update regarding the whereabouts of my belongings.

The lack of communication and transparency is frustrating and unacceptable. I entrusted Iberia Airlines with my luggage, and they have completely failed to deliver on their responsibility. I still have no idea where my things are or if I will ever get them back.

This experience has been incredibly stressful and has greatly impacted my travel plans. I hope Iberia Airlines takes immediate action to improve their customer service and baggage handling procedures, as this level of service is far below what should be expected from a reputable airline.

Wish I could give a complete review but can’t seem to get to the counter. Standing in huge line at counter for 2 hours now. No kiosks. No bag drop. Only 3 attendants. Get there 4 hours early to drop off your bags. We already checked in online….after they changed our seats 3 times. Everyone is frustrated. Airport staff say this is typical for Iberia.

Call customer service? Good luck with that!

We bought tickets for this flight in December 2023.
In the intervening period the flight times were changed three times.
Original take off was 10:20am. Than it moved to 2:25pm and finally to 6:21am.
The last change was less than one week before we took off!!
They changed plane size again and eliminated our Premium Economy seats.
This is also the second our Premium Economy seats disappeared!
To add insult to injury, when we got to Chicago, were told one of our Premium Economy seats was broken and my wife ended up in an economy seat!
When we asked for a refund for the difference in seat price, we were told we could have a voucher to use on another flight.
AS IF WE WOULD EVER FLY WITH IBERIA AGAIN!!!!