I fly long distance multiple times per year, and have experiences with many carriers. This was my first time with Iberia and although not a horror story, it was definitely the worst of the 8+ hr flights I have taken. The plane was a bit older and not very clean. Lots of scratches and marks on the chairs and walls. The drinks service had limited free items, all spirits/cocktails required extra payment to purchase. The food was disappointing, not presented well at all (I was given a lone burger patty with some potatoes next to it). This on its own was not too bad, but there were some additional annoyances that stood out. The seatbelt sign was left on for over four hours in a row near the end of the flight (with no turbulance experienced at all) and they would not offer any drinks at this time and often told people they should not be using the toilet. Additionally, the tempurature was kept lower than I believe I have ever experienced on a plane, multiple people were coughing and shivering during the second half of the flight. Along with poor service experienced (attendant arguing with family trying to board their wheelchair-bound son) make this an airline I will avoid in the future.

We were scheduled to fly Iberia from Chicago to Madrid (and return) and I was a bit nervous about reviews about the onboard experience. Our experience could not have been further from some of these reviews. Flight attendants were outstanding, attentive, and, on all flights, at least one checked in near the end to ensure that the experience was outstanding. The airline offers some of the best rates from the U.S. to Europe, especially in Business class and I would not hesitate to fly them again. I had no experience with customer service.

Lack of communication, flight going was actually canceled and they never told us it was canceled. We stood in line 3.5 hours to check in. Ended up being 4 hours delayed. Returning flight had a 3 hour delay. You had to beg for water. The planes were old and just didn't give you a warm and fuzzy. Never again!!! unless you are able to adapt to long delays, do not book with this airline!

I am extremely disappointed with my recent experience with Iberia Airlines. I traveled with them 7 days ago, and upon arrival, my luggage was nowhere to be found. Despite multiple attempts to reach out to their customer service team, I have yet to receive any response or update regarding the whereabouts of my belongings.

The lack of communication and transparency is frustrating and unacceptable. I entrusted Iberia Airlines with my luggage, and they have completely failed to deliver on their responsibility. I still have no idea where my things are or if I will ever get them back.

This experience has been incredibly stressful and has greatly impacted my travel plans. I hope Iberia Airlines takes immediate action to improve their customer service and baggage handling procedures, as this level of service is far below what should be expected from a reputable airline.

Wish I could give a complete review but can’t seem to get to the counter. Standing in huge line at counter for 2 hours now. No kiosks. No bag drop. Only 3 attendants. Get there 4 hours early to drop off your bags. We already checked in online….after they changed our seats 3 times. Everyone is frustrated. Airport staff say this is typical for Iberia.

Call customer service? Good luck with that!