Never fly with them again. This was our first time traveling with Iberia to our first trip to Malaga, Spain and it will definitely be our last. Planes are old. Customer service over the phone is terrible. Stewardesses have horrible customer service. We fly every year to Europe and thought we would give them a try. Stick to any other airlines but Iberia. Turkish, United, Air France are all worth the money. Saving a few hundred dollars to fly with Iberia isn’t worth it as they make unauthorized charges.

One star is already too many. If I could put negative 100 -I would!!!! Tickets got cancelled without any of my knowledge! By some miracle, I had some time to create an account to view my trips, but they weren't available. I thought that was weird and I called customer service. I was absolutely sure there was some kind of mistake in the system since the BOOKING CONFIRMATION AND TICKETS WAS EMAILED TO ME AND MONEY PENDING IN MY BANK ACCOUNT, however when I spoke to a representative, she said the TICKETS ARE CANCELLED due to some b.s. reason (misinformation), REALLY???MISINFORMATION? You didn't see any misinformation while charging my card!!!!! BASICALLY, THEY ARE A SCAM!!! TERRIBLE CUSTUMER SERVICE. The "manager" hung up on me after she couldn't come up with any convincing enough b.s. why THEY CHARGED MY CARD, EMAILED ME THE TICKETS then CANCELLD THE TICKETS, DIDN'T INFORM ME OF THE TICKETS BEENG CANCELED AND DIDN'T RETURN THE MONEY! I am so happy I didn't show up at the airport AFTER THE SURGERY AND NOT BEING ABLE TO WALK just to find out these @holes cancelled my tickets and took my money. I have no idea if I will get my money back. So far, they sent me a very shady looking receipts that I can create myself. Long story short: I called my bank to file for an UNAUTHORIZED transaction, meanwhile trying to dispute the charge...TBC

The worst airlines I’ve ever flown in my 26 years of being alive and flying. My flights were JFK > MAD > VCE, and I initially faced a delay at JFK, which overlapped with my layover and would make me miss my flight to VCE, even though my luggage was still tagged to go to VCE. They refused to change my connection at JFK, insisted I change at MAD. It took me four hours, calls, and online service, and I finally got the change, but apparently they canceled the luggage (even though they charged me double for only one piece, hah), and it got left behind at JFK. So I made it all the way to VCE and not a single person, online, on the phone, at the baggage help desk in MAD or VCE, knew where my luggage was. I was lucky that I’d packed my AirTag into it, otherwise I probably would never know where it went. Despite trying 20(!) times to file a PIR (missing luggage request), I got technical difficulty errors. So I tried to request the baggage service center at VCE to do it. No help again. I called 3 times and emailed 3 times to do it. I’ve been doing this for 2 days. Somehow the request wasn’t filed until a few hours ago, but when I’ve been tracking my luggage, it has gone from JFK to MAD to VCE. So somehow my luggage has made it to VCE without ever having an official request filed. These guys are beyond incompetent and though the luggage is here they still haven’t delivered it. It’s absurd how disorganized, disrespectful, and chaotic this airlines is. Please never fly Iberia.

This is absolutely the worst airline possible. We were flying from JFK to Malaga with a layover in Madrid (the most god-awful airport possible). First, the amount of legroom and personal space in the plane is ridiculously small. I felt trapped in the small space. I am 6’ tall and the space seems to be geared toward people 5’4” or less. Ridiculously uncomfortable in comparison to every other airline. They had a good amount of entertainment options that utilized plug in, wired headphones. The sound was much louder in one eat than the other. In addition, the number of scarily screaming infants and children kept everyone awake on the overnight flight. And things got worse from there.
The second plane was scheduled to depart at 7:15am after the first landed at 6:15am. After running through the airport afraid we would miss the flight, we were relieved to make it just in time at 7:12am. We were told the flight was already closed, leaving behind us (me, wife, son) and my son’s entire 50ish person band who traveled to Spain to perform. Now we are stranded in the Madrid airport with only standby tickets and our rental car was not held in Malaga because of the day-long delay. No one from the airline is sure where our checked luggage is. There are only 2 customer service employees at the counter and I waited in line twice for an hour to have questions answered unsuccessfully. Airline will not refund the tickets, especially inappropriate when my son and his group just left for a 5+ hour bus ride to make it to their destination in time to play a concert tomorrow. Will shortly rent a car and make the 5 hour trek myself after not sleeping for the past 30+ hours because I have no other choice.
I will never fly this airline again and for your own good choose any other airline.

This airline will scam you out of your money.
I paid extra 89 dollars to select a better seat. I called a day in advance to confirm i was getting that seat. Then at the airport they tell me i had to be moved in the VERY BACK because they changed aircraft but I could just call and get the money back. Upon calling they tell they cant refund me and I need to submit a claim online. I submitted a claim online and they NEVER got back to me or paid me back.