Customer service was very helpful. In flight entertainment had many options to keep busy throughout the flight. The seats were very comfortable. The only downside was do to a tight connection they lost my luggage. Lucky it was found and delivered to my hotel 2 days later.

Don’t you fly with this airline unless you your entire reservation screwed up. The pilot arrived 20 minutes late to Dulles and got the the connecting destination late. Leaving about 15 minutes to make your connecting flight. Oh let’s not forget the cabin door close 15 minutes early.

Get to the gate the lady say flight is over booked and completed go see customer service. This is at MAD airport. 20 passengers were sent to lberia customer service.

The lady booked me for a new flight and say my return flight is suspended. And she just has no idea why and states to call airline. Spent hours on phone with British airways and Hotwire. British airways says you were put in as a no show. I explain to them not true me and 20 other passengers were told we can’t get on.

They raised my stress level extremely high. Some many things went wrong. Did they lie about the no show and over book. Don’t do it. A disappointment awaits your future and spending extreme money to book return flight.

A dreadful airline whose employees continuously demonstrate how much they hate their lives coupled with systems that are antiquated and inefficient. Customer service is reluctant at best at this airline. Iberia offered the only non-stop flight from California to Spain and that was our sole selection criteria. We bought tickets four months in advance, but as flight time approached, Iberia reached out to offer a $481 travel voucher to change our travel dates when they realized the flight was in demand and they could sell our tickets for more. I frustratingly entered travel document info (passport number, frequent flier, etc) over thirty times into their reservation system and the info never registered. It required a two-hour call with customer service (almost impossible to reach) to have to input the same info another six times before it 'stuck'. My reservation never reflected on Iberia’s App that made me nervous. I had to continually input the record locator from the reservation for Iberia to find my booking. The 'add booking' function doesn't work on their app. Check-in is a brave new world. Iberia's app informed that my flight was available for check-in however my ticket was deemed “not eligible” for app check-in so I'd need to go to the airport check-in desk. If you don't go to the airport to check-in the day before, Iberia will void and resell your seats and you will need to BUY NEW tickets. I was able to ultimately check-in with my laptop over a land line from a hotel. Fortunately, I was aware of the Iberia check-in scam from other reviews so I carried my laptop for my three-week vacation otherwise our tickets would have been vacated by Iberia. They hold your feet to the fire to comply with their protocols, yet their antiquated and unreliable systems are frequently unavailable so it becomes a game of Russian roulette to comply. Need to go to the Iberia check-in desk to get your boarding passes? Well you best check their hours of operation; Iberia doesn’t have an open check-in desk, and they arrive late and leave early. Iberia’s app only permits you to check in, if they determine that your ticket is “eligible”. (No clue what eligibility criteria might be). Iberia is a horror show and an anxiety roller coaster.

The quality of the flight is OK. But to get there is a nightmare, the flight was overbooked and delayed, so we got on the wait list. To get our transfer boarding pass was an odyssey , initially we missed the flight due to the lack of information on Iberia Helpdesk. Thank God for a gentleman who approached to help us after finding out the flight was delayed, so he managed to put us on the wait list, and then we were lucky to get two seats. Delayed luggage service is the worst, we filed the claim, called every day for updates, and still after five days of landing, nobody updated us, so the luggage got back to Madrid, I learned this information by going to JFK Iberia desk, the lady there was very helpful and filed a new claim to get it back ASAP, as my blood medicine was there, I was lucky to have some medicine put in my carryon, I am hoping the suitcase will come today, otherwise I am out of medicine. I travel a lot, this was my worst experience, Iberia people are very helpful, I think there are poor procedures in place that make me decide to absolutely never use this airline again.

f you book a ticket with Iberia, pray you don't have to deal with their customer service. The representatives are very poorly trained, and they have no idea about their own company policies and make false promises of refund.

- On Feb 16th 2024 we booked 5 tickets with a flex refund added
- On June 18th we called the contact center with a request to change the dates. In the same call the representative confirmed the tickets could be refunded, with a total charge of $125 and proceeded to create two cases.
- On june 21st we got an email requesting us to contact Iberia airline and when we called, the representative confirmed refund was approved and we need to wait 3 more days.
- On june 26th we received our boarding passes in email. Confused, we called the contact number and were told the refund was rejected as we opened the case within less than 15 days of the flight. They promised to look into the matter and listen to the call recordings.
- On june 27th we received an email with a WRONG case number saying there is nothing we can do about your case due to lack of information.
- We called iIberia the same day and the contact center representative apologized and we requested to be contacted by a supervisor.

Specifically, I would like to highlight the following issues:
1. **Lack of Proper Training**: It is evident that the contact center team lacks the necessary training to handle refund cases efficiently.
2. **Misinformation**: The information provided to me by various representatives was often incorrect.
3. **Extended Resolution Times**: Each time I called, I was subjected to long wait times without any resolution.
4. **Lack of Clear Communication**: Throughout this process, I have not received any clear or consistent answers regarding the status of my refund. The communication has been poor, and my attempts to seek clarity have been met with vague responses.

so please, do yourself a favor and book your flights with some other airline.