Iberia airlines is one of the worst airlines I have flown. I paid for an upgrade to business class and when I got to the airport,I was put into economy. I was told that they did not know about the $6,600 extra I paid. The flight was full and that is all they knew. Thank god for Chase and my dispute.

I found out that Iberia airlines scams people of their money…….BEWARE!

I will never fly with them again!

Do not waste your money flying Iberia. My son is on a Study Abroad trip right now in Spain and he landed in Spain on the 25th of June only to find out they left his bag back in Texas. As soon as he landed and his bag wasn’t at baggage claim, he tracked it back to the States. He went straight to their counter and they located it and said it would be put on the next flight and he would have it the next day. Next day rolled around and the next and he still didn’t have his bag. He called Iberia again and asked about his bag and let them know he would be flying to France for a couple of days and would pick it up when he flew back to Madrid. He got back and went to get his bag, they had sent it to Barcelona. 🤦🏻‍♀️ They said they would get his bag and have it sent to where he is currently studying and he would have it last weekend. It is now July 5th in the states and July 6th in Spain and he still doesn’t have his bag.
He tried to file a reimbursement bag for everything he has had to replace while he has been waiting on his bag, and they said they would only reimburse him $20 out of the $1200 he’s had to spend on clothes, underwear, shoes, toiletries, chargers, etc.
Keep in mind he’s a COLLEGE STUDENT who worked two jobs to pay for this trip. He bought clothes and everything he needed while in the states. Now he has had to buy more while he’s been over there and the airline won’t give him a straight answer and they haven’t gotten his bag to him when they said they would. Now he has to pay someone to take him 2 hours to the airport to get his bag and they’re only saying they’re going to give him $20.
Worst airline. Don’t fly them. Fly AA or any other airline that goes international.
Iberia my kid is 20 y/o. You need to resolve this issue.

Terrible customer service. They had my luggage in their possession for four days - nobody was able to give me a point of contact to get it delivered or picked up. When they finally sent it out for delivery, the driver showed up at the wrong time which led to a new day of delay. Once again nobody knew how to figure out how to gain access to the luggage. Never again!

Not very professional customer service, lack of of accuracy in given information, less confidence of what they are saying, and low care about their customers.
It is not the ideal choice to pick your flight with unless there is no other better choice.

Knowing that Iberia had a rather doubtful reputation in the past we did choose this airliner because it was the best option for us.
Must say that all went very well, the booking, the price (!) the cleanliness of the plane, the staff, the punctuality and the seat comfort, BUT, note that we had booked Economy Comfort, means XL seats.
Two legs flight, Brussel to Madrid and then to Fuerteventura.
Madrid has a great airport, we could find our connecting flight very easy, the same when we returned.
Have booked already to Gran Canaria for next June :-)
PS : I'll copy this review to the IberiaExpress reviews because second leg was With IberiaExpress.