One word describes it all. HORRIBLE experience !!! Will never fly with them ever again. Flight attendants were rude and all over the place. Barely had time to ask for anything and when I did they said what do you want? I am a Spanish speaker and in any language that is a very impolite way to treat someone. As if they were doing me a favor !!! I paid for my flight. I wasn't flying for free !!! Got to Madrid on my way back from Tangier to Miami then Orlando. Asked THREE passport check airport employees for directions to my next flight. All THREE gave me incorrect directions and kept ignoring me when I stated I was going to miss my flight, also the fact that I only had 40 mins between flights did not help since when i booked it I was not made aware that time moves forward one hour when leaving Tangier, Those employees would not even look at my boarding pass and of course I missed my flight. I understand it was not Iberias fault but I was in an unfamiliar and extremely large airport, so was a bit lost. Went to the Iberia customer service counter and joined the long line of passengers who had also missed their flights. Needless to say I was treated with very little empathy and with very short and dismissive attitudes. I guess depending on what nationality you are you are treated differently. I noticed that because even though I am a US citizen the people next to me, who were also US citizens, were treated with respect and understanding, not that anyone is above another in any way due to what your citizenship is, but I surely felt a bit discriminated.
The unwillingness to help and the continuous blaming made me very angry. Was told I had to pay an additional $200 euros to get on the next flight. Which I refused to pay. I preferred to pay the VIP lounge at the airport and the train ticket back to Orlando. Iberia will never get 1 cent of my money ever again. Finally after lashing out and asking to speak to a supervisor, which was non existent, an employee agreed to put me on the next flight which was at 11:40 am the next day. No fee. I did end up paying 120$ to stay at the VIP lounge at the airport to get some rest, which was ok with me. Also ended up paying for a train ticket from Miami to Orlando because Iberia refused to issue me a ticket back to Orlando. All good though because at least after some arguing I was put on the next flight to Miami which I did appreciate. I was better off on the train anyways. Thankfully I made it home safely but definitely would not recommend this airline to anyone. STAY AWAY

Iberia airlines is one of the worst airlines I have flown. I paid for an upgrade to business class and when I got to the airport,I was put into economy. I was told that they did not know about the $6,600 extra I paid. The flight was full and that is all they knew. Thank god for Chase and my dispute.

I found out that Iberia airlines scams people of their money…….BEWARE!

I will never fly with them again!

Do not waste your money flying Iberia. My son is on a Study Abroad trip right now in Spain and he landed in Spain on the 25th of June only to find out they left his bag back in Texas. As soon as he landed and his bag wasn’t at baggage claim, he tracked it back to the States. He went straight to their counter and they located it and said it would be put on the next flight and he would have it the next day. Next day rolled around and the next and he still didn’t have his bag. He called Iberia again and asked about his bag and let them know he would be flying to France for a couple of days and would pick it up when he flew back to Madrid. He got back and went to get his bag, they had sent it to Barcelona. 🤦🏻‍♀️ They said they would get his bag and have it sent to where he is currently studying and he would have it last weekend. It is now July 5th in the states and July 6th in Spain and he still doesn’t have his bag.
He tried to file a reimbursement bag for everything he has had to replace while he has been waiting on his bag, and they said they would only reimburse him $20 out of the $1200 he’s had to spend on clothes, underwear, shoes, toiletries, chargers, etc.
Keep in mind he’s a COLLEGE STUDENT who worked two jobs to pay for this trip. He bought clothes and everything he needed while in the states. Now he has had to buy more while he’s been over there and the airline won’t give him a straight answer and they haven’t gotten his bag to him when they said they would. Now he has to pay someone to take him 2 hours to the airport to get his bag and they’re only saying they’re going to give him $20.
Worst airline. Don’t fly them. Fly AA or any other airline that goes international.
Iberia my kid is 20 y/o. You need to resolve this issue.

Terrible customer service. They had my luggage in their possession for four days - nobody was able to give me a point of contact to get it delivered or picked up. When they finally sent it out for delivery, the driver showed up at the wrong time which led to a new day of delay. Once again nobody knew how to figure out how to gain access to the luggage. Never again!

Not very professional customer service, lack of of accuracy in given information, less confidence of what they are saying, and low care about their customers.
It is not the ideal choice to pick your flight with unless there is no other better choice.