What a horrible airline. We were due to travel with this airline last week. 2 adult and 1 cat in cabin. We rang 7 times in the course of booking the flights to check all details and that we could take our cat pet on the cabin as we did a year ago. Each conversation was yes and we had written confirmation too. So we set off and as we are about to check in the bags we get told that the cat is not allowed on the flight. We give confirmation papers and still it was stated as a no. We were told to speak to the manager which we did and what a horrible horrible person took pleasure in saying no and not helping at all. We were left with no alternative at all and no support from staff. Would never use this airline again and do not trust them as bad communication.

TERRIBLE. Do not use the airline staff rude and the treta you like trash If you go in economy, they Wouldnt let me bring my carry on in the plane

TERRIBLE!!!!! The international flights are average at best, with them having terrible service. I ordered a few meals through the online app and they had NONE on the plane. The smaller flights that take you around Europe are hordenous. Better to spend your money at Ryan Air or any other budget airline, due to the exact same service as Ryanair but for a higher price.
0/10
0/5
WOULD NOT RECOMMEND.

Can only add to all the other reviews and say "don't use this airline".

My husband's bags were taken off to be searched on a random check but not then not put on his flight. He arrived at Heathrow minus 3 bags. For the last 5 days its calling and chasing. The staff who answer the phone at Iberia luggage department no nothing about anything. You cannot even get a manager on the phone, customers services just direct you back to the luggage department. My husband travelled Business class and the bags had priority labels. What a joke and a waste of money. 2 bags coming today by courier, only know that because I called the courier. The other bag coming separately why we don't know so its back to chasing and calling. No one from the airline has called us. Awful customer service, phones manned by robot type workers. Also the Iberia customer services phone number in the UK DOES NOT WORK HOW BAD IS THAT. if you have to fly with them make sure you put airbags in your luggage. After getting nowhere with missing last bag my husband drove to Heathrow with his airbag info seeing that it was in the airport. He went to baggage services where a lovely lady went and got his bag.

One word describes it all. HORRIBLE experience !!! Will never fly with them ever again. Flight attendants were rude and all over the place. Barely had time to ask for anything and when I did they said what do you want? I am a Spanish speaker and in any language that is a very impolite way to treat someone. As if they were doing me a favor !!! I paid for my flight. I wasn't flying for free !!! Got to Madrid on my way back from Tangier to Miami then Orlando. Asked THREE passport check airport employees for directions to my next flight. All THREE gave me incorrect directions and kept ignoring me when I stated I was going to miss my flight, also the fact that I only had 40 mins between flights did not help since when i booked it I was not made aware that time moves forward one hour when leaving Tangier, Those employees would not even look at my boarding pass and of course I missed my flight. I understand it was not Iberias fault but I was in an unfamiliar and extremely large airport, so was a bit lost. Went to the Iberia customer service counter and joined the long line of passengers who had also missed their flights. Needless to say I was treated with very little empathy and with very short and dismissive attitudes. I guess depending on what nationality you are you are treated differently. I noticed that because even though I am a US citizen the people next to me, who were also US citizens, were treated with respect and understanding, not that anyone is above another in any way due to what your citizenship is, but I surely felt a bit discriminated.
The unwillingness to help and the continuous blaming made me very angry. Was told I had to pay an additional $200 euros to get on the next flight. Which I refused to pay. I preferred to pay the VIP lounge at the airport and the train ticket back to Orlando. Iberia will never get 1 cent of my money ever again. Finally after lashing out and asking to speak to a supervisor, which was non existent, an employee agreed to put me on the next flight which was at 11:40 am the next day. No fee. I did end up paying 120$ to stay at the VIP lounge at the airport to get some rest, which was ok with me. Also ended up paying for a train ticket from Miami to Orlando because Iberia refused to issue me a ticket back to Orlando. All good though because at least after some arguing I was put on the next flight to Miami which I did appreciate. I was better off on the train anyways. Thankfully I made it home safely but definitely would not recommend this airline to anyone. STAY AWAY