This airline cancelled the flight due to technical reasons and then refused to provide hotel accommodation to the passengers staying in Madrid overnight. The airline employees who handled the cancellation were rude, misinformed, angry, and treated passengers with disrespect.

The airline also seems to have integration problems at Madrid airport and on the US side, prolonging check and customs process by an unreasonable amount.

Overall, if you want a HORRIBLE travel experience, you can book with them. Otherwise, literally any other airline will be better.

Iberia Airlines lost our bags and was completely unresponsive in helping us find them. After six days we decided to travel 8 hours to search the airport ourselves. We found the bags and then requested reimbursement of $291 from Iberia for our travel expenses. Iberia refuses to respond to this completely reasonable request. Throughout this ordeal, Iberia has behaved with complete indifference to the issues it caused. I've never experienced worse customer service from any organization I have ever dealt with. My advice to anyone considering flying with Iberia is to choose another airline.

What a horrible airline. We were due to travel with this airline last week. 2 adult and 1 cat in cabin. We rang 7 times in the course of booking the flights to check all details and that we could take our cat pet on the cabin as we did a year ago. Each conversation was yes and we had written confirmation too. So we set off and as we are about to check in the bags we get told that the cat is not allowed on the flight. We give confirmation papers and still it was stated as a no. We were told to speak to the manager which we did and what a horrible horrible person took pleasure in saying no and not helping at all. We were left with no alternative at all and no support from staff. Would never use this airline again and do not trust them as bad communication.

TERRIBLE. Do not use the airline staff rude and the treta you like trash If you go in economy, they Wouldnt let me bring my carry on in the plane

TERRIBLE!!!!! The international flights are average at best, with them having terrible service. I ordered a few meals through the online app and they had NONE on the plane. The smaller flights that take you around Europe are hordenous. Better to spend your money at Ryan Air or any other budget airline, due to the exact same service as Ryanair but for a higher price.
0/10
0/5
WOULD NOT RECOMMEND.