I booked a fly ticket from Santo Domingo to Amsterdam 4 th of March at the website of Iberia for my girlfriend so that she fly 7 th of March ‘24.After i paid , they took my money And i receive Nothing, even a ticket confirmation! After that i called several times with the customer service , they lied to me all the time, that i have wait And have patient And that i Will get my money back. Till tiday i have not received my money back. it concerned a return ticket with a value of 1746 euros, how are we going to solve this

Let me know ,
Louis from thé Netherlands

I recently flew on Iberia from LAX to Barcelona. Worst flight experience I’ve ever had! The plane was old and dirty. The seats were dingy and the seat in front of me was missing the pocket. There was absolutely no entertainment on this flight. None of the seats had a screen so therefore there was nothing to do for 11-12 hours. The air didn’t seem to work properly, as it was hot throughout the entire flight. With about 2 hours left, I heard a woman tell the flight attendant that the bathroom was out of toilet paper. His response to her: “We don’t have any more available”!!! How does an airline run out of toilet paper???!! The flight attendants were nice to talk to, but really didn’t do much. They were in the back eating and talking. When people went back to ask for water they would point to a bottle and wouldn’t move to assist!
The flight home was a bit better. We had entertainment this time around. However, one bathroom did not have working water and another was not working at all. The air conditioning system was not that great on this flight either.
In speaking with other passengers, they agreed on how terrible it was. One lady actually said “Iberia sucks!” But said that she flies with them, as they are the only direct flight to Spain.
Iberia, do better for your passengers!!

Iberia advertised a connection from Madrid to Bilbao with a short layover. When I purchased the ticket on their website, the flight was not what I purchased but a later flight with a much longer layover. I tried multiple times to contact Iberia to resolve issue, they had no explanation.

This airline cancelled the flight due to technical reasons and then refused to provide hotel accommodation to the passengers staying in Madrid overnight. The airline employees who handled the cancellation were rude, misinformed, angry, and treated passengers with disrespect.

The airline also seems to have integration problems at Madrid airport and on the US side, prolonging check and customs process by an unreasonable amount.

Overall, if you want a HORRIBLE travel experience, you can book with them. Otherwise, literally any other airline will be better.

Iberia Airlines lost our bags and was completely unresponsive in helping us find them. After six days we decided to travel 8 hours to search the airport ourselves. We found the bags and then requested reimbursement of $291 from Iberia for our travel expenses. Iberia refuses to respond to this completely reasonable request. Throughout this ordeal, Iberia has behaved with complete indifference to the issues it caused. I've never experienced worse customer service from any organization I have ever dealt with. My advice to anyone considering flying with Iberia is to choose another airline.