The worst customer service ever. I have traveled in many places with many airlines but these guys win the trophy for worst airline.

Customer service is non existent. They keep hanging up as is the line drops when you ask for a manager. They change seats even when you pay for them. They are vulgar at the checking counters in Boston.

We had paid in advance for our two seats in advance to be better ones, and on checking in in Madrid, we were told that as the plane had changed, we could no longer have those seats, and that the new ones were standard, and not better seats. We asked if they could be changed and were told this was not possible and that we should claim the cost of the seats reservations from Iberia. We have submitted claims but not yet heard from Iberia. Furthermore the flight was due to leave at 1.15pm but we kept on being told it was delayed, but not given a reason nor a likely new flight time. A new time was posted about two or three times but when one of us asked if this was the new flight time we were told that it was a time when a new update would be given. In the end boarding started at 17.00 and the flight took off at about 17.30pm, ie more than 4 hours late. When we claimed compensation for the delay we were refused compensation, and told that the delay was due to 'external circumstances'. We could see the plane on the runway and it was clear that the plane was being examined at various points by technicians, which strongly suggests that the delay was Iberia's fault. There was no mention of air traffic control issues nor weather problems.

I booked a fly ticket from Santo Domingo to Amsterdam 4 th of March at the website of Iberia for my girlfriend so that she fly 7 th of March ‘24.After i paid , they took my money And i receive Nothing, even a ticket confirmation! After that i called several times with the customer service , they lied to me all the time, that i have wait And have patient And that i Will get my money back. Till tiday i have not received my money back. it concerned a return ticket with a value of 1746 euros, how are we going to solve this

Let me know ,
Louis from thé Netherlands

I recently flew on Iberia from LAX to Barcelona. Worst flight experience I’ve ever had! The plane was old and dirty. The seats were dingy and the seat in front of me was missing the pocket. There was absolutely no entertainment on this flight. None of the seats had a screen so therefore there was nothing to do for 11-12 hours. The air didn’t seem to work properly, as it was hot throughout the entire flight. With about 2 hours left, I heard a woman tell the flight attendant that the bathroom was out of toilet paper. His response to her: “We don’t have any more available”!!! How does an airline run out of toilet paper???!! The flight attendants were nice to talk to, but really didn’t do much. They were in the back eating and talking. When people went back to ask for water they would point to a bottle and wouldn’t move to assist!
The flight home was a bit better. We had entertainment this time around. However, one bathroom did not have working water and another was not working at all. The air conditioning system was not that great on this flight either.
In speaking with other passengers, they agreed on how terrible it was. One lady actually said “Iberia sucks!” But said that she flies with them, as they are the only direct flight to Spain.
Iberia, do better for your passengers!!

Iberia advertised a connection from Madrid to Bilbao with a short layover. When I purchased the ticket on their website, the flight was not what I purchased but a later flight with a much longer layover. I tried multiple times to contact Iberia to resolve issue, they had no explanation.