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“The worst airline of all time”
Review of Iberia


Reviewed July 17, 2024

Iberia is genuinely one of the worst companies and IS the worst experience I’ve ever had in my life. My family and I have been kicked off two flights in a row after we refused to pay for our bags twice on one flight. After expressing our anger for this the customer service sent us to line after line after they didn’t feel like dealing with our issue. They have no sympathy or care for customers and are simply to lazy To run a proper company I despise Iberia and do not recommend every flying it. If flying to Spain requires flying Iberia, don’t even bother coming.

Date of travel: July 2024
1  Thank Benjamin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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196 - 200 of 23,601 reviews

Reviewed July 17, 2024

It was a very nice experience flying with Iberia. The check-in and boarding was very smooth. The cabin crew service was excellent. The departure and landing was on time.

Date of travel: June 2024
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Thank BalkrishnaShroff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2024

Once I arrived to Bogotá my luggage had not arrived. (I understand that happens and it takes time to find). It is coming up to 3 weeks and I’ve had no single compensation despite being very prompt with sending receipts. I’ve now just been told that I am going to have to pay for the stuff that I’ve been forced to buy to bring back to the uk. With the amount of times I’ve had to call and the time I’ve spent trying to get this sorted this has not only ruined my holiday but has left me little sleep at night, feeling overwhelmed and stressed. Not only would I not recommend Iberia to anyone, I would pay for my family and friends to go elsewhere to avoid ever having to have any kind of interaction I have had. I have been lied to , hung up on and never been able to have a decent conversation with anyone.

Date of travel: June 2024
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    • Check-in and boarding
1  Thank Katrina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2024

THE WORST COMPANY!!! Don’t book anything from them!!!! Canceled flight, late flights, no information!!! Trash!!!!!

Date of travel: July 2024
2  Thank Ana Luiza C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2024

We change the flight from Madrid to Miami with no problems. We paid $87.00 for the seats and need their credit voucher to pay for the seats on the new flight. After many phone calls and different stories, we end up paying for the seats again.
They have the worst customer service and no offices in the USA.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Johnny R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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