my bag got lost 2 times The food is good and the seats are good, service friendly. I totally recommend the airlines. The thing that saids about the cancellation of the trip is true, but is good, but extra, the crew talks in spanish of spain, so when you get on board, and you hear them, you know how to talk in the country.

Iberia is genuinely one of the worst companies and IS the worst experience I’ve ever had in my life. My family and I have been kicked off two flights in a row after we refused to pay for our bags twice on one flight. After expressing our anger for this the customer service sent us to line after line after they didn’t feel like dealing with our issue. They have no sympathy or care for customers and are simply to lazy To run a proper company I despise Iberia and do not recommend every flying it. If flying to Spain requires flying Iberia, don’t even bother coming.

It was a very nice experience flying with Iberia. The check-in and boarding was very smooth. The cabin crew service was excellent. The departure and landing was on time.

Once I arrived to Bogotá my luggage had not arrived. (I understand that happens and it takes time to find). It is coming up to 3 weeks and I’ve had no single compensation despite being very prompt with sending receipts. I’ve now just been told that I am going to have to pay for the stuff that I’ve been forced to buy to bring back to the uk. With the amount of times I’ve had to call and the time I’ve spent trying to get this sorted this has not only ruined my holiday but has left me little sleep at night, feeling overwhelmed and stressed. Not only would I not recommend Iberia to anyone, I would pay for my family and friends to go elsewhere to avoid ever having to have any kind of interaction I have had. I have been lied to , hung up on and never been able to have a decent conversation with anyone.

THE WORST COMPANY!!! Don’t book anything from them!!!! Canceled flight, late flights, no information!!! Trash!!!!!