HORRIBLE LOST ALL FOUR OF MY BAGS. I got only 3 back after 3 days and the 4th one was still lost and they couldn't get it back to me. I was also delayed 2 hours. All they kept saying was the bag is lost. Horrible experience. Also the women at the desk in Ibiza Iberia was so mean and wouldn't let us get the bags after they landed and told us to come back the next morning after I was crying because my flight was at 4 am and we wouldn't get our bags.

I’ve been flying with them for years, but in 2024 I haven’t been on a single flight that wasn’t delayed over 1 hour. Don’t recommend it. Also forget about any sort of explanation

Same problem as everyone else on here. Lost our baggage and couldn't care less. My wife worked for British Airways for 13 years so spoke to people she knows at Heathrow and they confirmed her bag was put on the plane. Iberia have no idea where the bag is and all they are saying is "If it turns up we'll let you know". They are not even trying to find it. My wife has asked them to speaking to Baggage in Madrid airport and Iberia reckon they have no way of contacting the Baggage team in Madrid, which is a lie.

I went to Madrid for my birthday. I’ve been planning this trip with my best friend for months. My flight there was not bad at all. Other than the plane looking a little dated it was fine. My friend was flying in a couple days later. She had messaged me saying that she was not able to make her flight because the airline did not allow digital boarding passes, so she couldn’t get past tsa because of this. There was literally no one at the counter to help her, no kiosk, nothing! When she called for help to the airline they basically told tough luck and there was nothing they could do to help. I made the best of my trip that could given the situation. On my way back I had to catch a connection flight to Barcelona to Boston, no big deal, so I thought… The ticket that was printed out for me had me going to terminal “H” but no gate number. Thought that was strange so I asked for help. They directed me to go to terminal “M”. So I hope on the little train and go to M. But still no gate number. I’m not freaking out because boarding has started. I ask again for help and they told me no it’s in terminal “J”. At this point I’m almost in tears running around. I look at the boarding it to look for the 4th time to see it’s at terminal M gate 28. I barley make my flight. Thinking the worst is over. Definitely was wrong. Finally back in Boston waiting for my luggage, standing for over an hour waiting with everyone that was on the flight with me. My luggage never came. And basically anyone who was making a connecting flight didn’t get their luggage. It’s almost midnight, I’m exhausted and just want to go home. I file my claim for my luggage, and go home. I called repeatedly the following day. I finally get ahold of someone, they tell me it will be at the airport by 10pm Tuesday night. I get and email today (Wednesday) and a verbal confirmation that it’s at Boston Logan. Drive an hour in traffic only to be told it’s not there. I am fuming at this point! So I call again, only to be told they scanned it but never actually put it on the plane. What in the actual F*#k! They guy from Iberia promised me that it will be there tomorrow but to keep calling. NEVER AGAIN WILL I EVER GIVE THIS AIRLINE BUSINESS, so people read the many complaints about this airline, spend the extra money on a more reputable airline.

Iberia is the absolute WORST!!! Canceled a flight that I was assured would be refunded in 8 days. It's now months later, and I'm still battling them. Lies, misinformation, no action.