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“Horrible airlines”
Review of Iberia


Reviewed August 6, 2024

Worst airlines. I paid to select a seat that was impossible to sit comfortably in on an 8 hour flight!!!. There was a fixed metal bar and box in the seat before me. I submitted a complaint and asked for a refund that was denied. DONT FLY IBERIA

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Charley D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (23,483)
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114 - 118 of 23,483 reviews

Reviewed August 5, 2024

Worst airline ever. book elsewhere. this airline will make you lose your flight and luggage. customer service in Barcelona Spain is useless. these people take advantage and looks like they all are in it, nobody wants to help and they asked us for $2400 per passenger to give us another flight. called customer support and they are all useless. very frustrating travelling with this airline. avoid it at all costs.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Bst C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2024

I was asked at the check in if I wanted an earlier flight as I was early. I decided to come forward an hour to the 1650 from the 1755. The 1755 came and went and Iberia had to get a larger aircraft. We were over 2 hours late and the correspondence from Iberia was zero. Utterly shocking. I missed my connecting train in London. As for T5 Heathrow that made the flight even worse.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Alistair P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2024

Don't fly Iberia if you can avoid it. When things go wrong they leave you high and dry. They changed my connecting flight to Geneva due to delayed first flight without any choice, and then sent a link for hotel which they had entered the wrong dates on and so it doesn't work. Useless and incompetent

Date of travel: August 2024
Thank Matthew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2024

HORRIBLE LOST ALL FOUR OF MY BAGS. I got only 3 back after 3 days and the 4th one was still lost and they couldn't get it back to me. I was also delayed 2 hours. All they kept saying was the bag is lost. Horrible experience. Also the women at the desk in Ibiza Iberia was so mean and wouldn't let us get the bags after they landed and told us to come back the next morning after I was crying because my flight was at 4 am and we wouldn't get our bags.

Date of travel: July 2024
    • Customer service
    • Check-in and boarding
Thank Susan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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